Operations Manager

Bidvest Noonan; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Car allowance or company vehicle

33 days annual leave inclusive of Bank Holidays

Job summary

A leading facilities management firm in Birmingham is looking for an Operations Manager to oversee site operations across various locations. The role involves driving performance, managing teams, ensuring quality audits are conducted, and maintaining strong client relations. The ideal candidate will have at least two years of experience in the cleaning industry or management, excellent communication skills, and the ability to manage staff and budgets effectively. A competitive benefits package, including a car allowance or company vehicle, is offered.

Qualifications

• At least two years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• HR case experience would be highly desired.

Responsibilities

• Oversee and co-ordinate site management of operations.
• Drive performance by supporting the team and ensuring client satisfaction.
• Monitor and manage quality audits and staff training.

Skills

Strong work ethic

Team Player

Excellent communication skills in English

Ability to triage workload effectively

Job description

As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages.

You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.

Key Accountabilities

• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary / possible.
• Attend to disciplinary and grievance issues as per the company procedures.
• Ensure Health and Safety regulations are always adhered to.
• Ensure all accidents / incidents are reported as per company policy and procedure
• Conduct on site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)

Required Experience

• A strong work ethic,
• Team Player,
• At least two years of cleaning industry experience or management experience,
• Experience of managing staff and budgets is essential,
• Excellent communication skills in English are essential,
• Ability to triage workload effectively,
• Ability to work days and nights,
• Ability to present slides and speak confidently in client meetings,
• HR case Experience would be highly desired.

What you can expect from us

• Car allowance OR company vehicle
• 33 days annual leave inclusive of Bank Holidays