Operations Support

Fairford Associates; London; Híbrido; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Fairford Associates in North London is seeking an experienced Cleaning Operations Support candidate for a full-time role at our London head office (N11). You will support the field-based operational team, manage cleaning on multiple client sites, and ensure service quality within budgets and policies.

Strong communication and data accuracy are essential. The role requires the ability to work under pressure, meet deadlines, and handle requests promptly with minimal supervision; a second language

Qualificações

• Experience in cleaning or facilities management is preferred.
• Ability to work under pressure and meet deadlines.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data input.
• Ability to work with minimal supervision.
• Good organisational skills and time-management.
• Second language (Spanish or Portuguese) is an advantage but not essential.

Responsabilidades

• Support the field-based operational team to ensure smooth running across client sites.
• Manage cleaning on multiple client sites across the region.
• Ensure high quality standards are met within budgets and company policies.
• Provide excellent customer service; respond to client requests promptly and professionally; address and resolve complaints or escalate as needed.

Conhecimentos

Data entry speed

Attention to detail

Written and verbal communication

Time management

Organisational skills

Client communication

MS Office

CRM / data platforms

Ferramentas

MS Office

CRM / data platforms

Descrição da oferta de emprego

Established in nearly four decades ago, my client is a successful, family-run, fast-growing Commercial Cleaning company based in North London. They hold on to the principles and ethics on which they were founded and they are still very much at the heart of what they do today. They have a deeply held commitment to deliver excellent client satisfaction. They provide a broad variety of soft FM/cleaning services for a broad variety of clients across the UK with a network of local offices.

The Opportunity

I am in collaboration with my client looking for an experienced hands-on full-time Cleaning Operations Support professional to work at their London N11 head Office. The hours for the role are 09.00 to 17.00 Monday to Friday with some out of hours support remotely. Candidates must be used to working under pressure and to deadlines, be experienced in the use of technology across multiple platforms, possess good communication skills when liaising with staff and clients, be dedicated and have an eye for detail as the client delivers the highest standards across all their service provision.

Key Responsibilities

• To effectively support and ensure the smooth running of the field based operational team
• Responsible for managing the cleaning on multiple client sites across the region
• Ensuring the highest quality standards are met whilst delivering to specification and working within agreed budgets, company policies and procedures.
• This role plays a major role in providing excellent customer service ensuring that all client requests are responded to and addressed promptly, professionally and efficiently and any complaints are responded to in a timely manner by taking ownership to a satisfactory conclusion or escalating to the next level if required.

About You

• Speed in accuracy in data input
• Be detail-oriented.
• Have strong written and verbal communication skills.
• Be able to carry out duties with a high degree of accuracy.
• Receive and process requests in a timely manner.
• Work with minimal supervision.
• Work to strict deadlines
• The role would suit an individual with experience in a similar role within Cleaning or Facilities Management
• Possess strong organisation skill
• Be an excellent communicator
• Have an eye for detail and the determination to succeed in an exciting and challenging role.
• A second language either Spanish or Portuguese would be would be an advantage although not essential for the role: