Commercial Cleaning Operations Manager

Placements24; London Borough of Newham; Híbrido; GBP 70.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Private medical insurance

Pension fund

Performance-based bonuses

Professional development

Resumo da vaga

Placements24 is seeking a highly experienced Commercial Cleaning Operations Manager to oversee East London cleaning operations for a diverse client portfolio. The role requires leading teams, optimizing processes, and maintaining exceptional service standards.

You will drive operational excellence, manage budgets, ensure health and safety compliance, and build lasting relationships with clients and stakeholders.

Qualificações

• Experience leading large cleaning operations or facilities management programs.
• Strong budget planning, cost control, and vendor coordination.
• Proven ability to improve service quality, safety, and client satisfaction.

Responsabilidades

• Oversee daily commercial cleaning operations across the service area.
• Lead, mentor, and develop a team of supervisors and staff.
• Develop and implement strategic plans to improve efficiency, quality, and profitability.
• Establish and monitor quality standards and performance metrics.
• Manage budgets and procurement, ensuring cost-effectiveness.

Conhecimentos

Leadership

Client management

Budget management

Negotiation

Operations management

Strategic thinking

Communication

Formação

Bachelor's in Business/Facilities Management

Ferramentas

Facilities management software

MS Office Suite

Descrição da vaga

About the Role

Our client, a distinguished provider of comprehensive cleaning and facilities management services in the East London, Eastern Cape region, is seeking a highly experienced and strategic Commercial Cleaning Operations Manager. This leadership role is paramount to overseeing the efficient and effective delivery of cleaning services across a diverse portfolio of commercial clients. The ideal candidate will possess extensive experience in managing large-scale cleaning operations, leading teams, optimizing processes, and ensuring exceptional client satisfaction. This is a significant opportunity to drive operational excellence and shape the future of cleaning services for a respected company in East London . You will be responsible for ensuring top-tier service delivery and maintaining strong client relationships.

Key Responsibilities

• Oversee and manage all aspects of daily commercial cleaning operations across the East London service area.
• Lead, mentor, and develop a team of cleaning supervisors and operational staff.
• Develop and implement strategic plans to enhance operational efficiency, service quality, and profitability.
• Establish and enforce rigorous quality control standards and performance metrics.
• Manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Ensure strict adherence to health, safety, and environmental regulations.
• Build and maintain strong, long-term relationships with key clients, addressing concerns and identifying opportunities for service expansion.
• Manage inventory of cleaning supplies and equipment, optimizing procurement and usage.
• Oversee training programs for operational staff to ensure best practices and safety compliance.
• Respond effectively to operational challenges and implement timely solutions.

Requirements

• Minimum of 8 years of progressive experience in commercial cleaning operations management.
• Proven track record of successfully managing large teams and complex operational budgets.
• In-depth knowledge of cleaning methodologies, equipment, chemicals, and industry best practices.
• Strong understanding of health, safety, and environmental compliance in the cleaning industry.
• Excellent leadership, communication, negotiation, and client management skills.
• Demonstrated ability to develop and implement strategic operational improvements.
• Proficiency in facilities management software and MS Office Suite.
• Ability to work under pressure, make sound decisions, and manage multiple priorities.
• Relevant tertiary qualification in Business Management, Facilities Management, or a related field is highly desirable.
• Must be based in or willing to relocate to the East London area, with flexibility for travel.

Benefits

Our client offers a highly competitive executive salary package, commensurate with the seniority and demands of the role. Comprehensive benefits include private medical insurance, a significant contribution to a pension fund, and performance-based bonuses. Opportunities for professional development, advanced training, and career progression within a leading service provider are abundant. You will have the autonomy to lead and innovate within a dynamic operational environment. This role provides a platform to significantly impact the success and growth of our client's business in the Eastern Cape region. Join a respected organization that invests in its leadership talent.