Operations Engineer

ELLIOTT MOSS CONSULTING PTE. LTD.; Penarth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm based in the United Kingdom is looking for an Operations Engineer. This role involves supporting application operations for a modernization project that includes COBOL and Java applications, ensuring production readiness, and adhering to ITIL processes. Candidates should have 3–6 years of experience in application operations and a strong understanding of AWS services. The position offers the opportunity to work in a fast-paced environment with cross-functional teams, focusing on operational stability and compliance.

Qualifications

• 3–6 years of experience in application operations or production support.
• Strong hands-on experience supporting COBOL and Java applications.
• Experience with modernization or transformation programs.

Responsibilities

• Support operational readiness for modernization projects.
• Lead production operations and system stability.
• Collaborate to troubleshoot production issues.
• Prepare service delivery reports and dashboards.
• Participate in DR and BCP activities.

Skills

Leading application operations

COBOL expertise

Java expertise

AWS services knowledge

ITIL processes

Analytical skills

Troubleshooting skills

Communication skills

Tools

Monitoring tools

Job description

Job Description

The Operations Engineer will play a critical role in supporting application operations and production readiness for a large-scale modernization initiative involving a COBOL/Java backend and React frontend.

The role focuses on ensuring operational stability, smooth transition to BAU, and adherence to enterprise operational, security, and compliance standards.

Required skills

• Strong experience in leading application operations and production support for modernization or transformation systems.
• Hands‑on expertise with COBOL and Java‑based applications, including operational readiness and post‑go‑live support for modernization projects.
• Solid knowledge of AWS services, monitoring tools, and ITIL processes, including incident, problem, and change management.

Key Responsibilities

• Operational Readiness & Transition Support: transition and operational readiness activities for the modernization project (COBOL/Java backend, React frontend).
• Contribute to cutover preparation, go‑live support, and knowledge transfer to ensure operational teams are fully prepared to take over post go‑live.
• Assist in exit plan execution, ensuring complete knowledge capture and documentation during vendor handover or contract closure.
• Production Support & Issue Resolution: lead and support production operations, ensuring system stability and adherence to SLAs/OLAs.
• Collaborate with Business Analysts, developers, and infrastructure teams to troubleshoot production issues.
• Perform root cause analysis (RCA) and drive resolution of defects and recurring incidents.
• Escalate risks, SLA breaches, and critical issues to the Operations Lead in a timely manner.
• Operations Process & Governance: define, document, and maintain operational processes, including monitoring and alerting, escalation procedures, runbooks, and support documentation; ensure compliance with enterprise security, audit, and regulatory standards, following established controls and guidelines.
• Support ITIL‑based processes across incident, problem, and change management.
• Reporting & Stakeholder Communication: prepare service delivery reports, operational dashboards, and meeting materials; provide regular operational status updates to stakeholders and leadership.
• Actively participate in maintenance, support, and governance meetings, documenting action items and ensuring follow‑through.
• DR / BCP Support: participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities, including testing, validation, and documentation under the guidance of the Operations Lead.

Required Qualifications & Experience

• 3–6 years of experience in application operations, production support, or service delivery roles.
• Strong hands‑on experience supporting COBOL and Java‑based enterprise applications.
• Experience working on modernization or transformation programs.
• Solid working knowledge of AWS services and application monitoring tools.
• Strong understanding of ITIL processes and service management best practices.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to work effectively with cross‑functional teams in a fast‑paced environment.