Operations Director

The People Pod; West Midlands; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading market operator is seeking an Operations Director to oversee their operations, develop strategies for success, and lead a team of approximately 40 employees. The role offers autonomy and the opportunity to influence the company's operational standards. The ideal candidate will demonstrate strong leadership skills, financial acumen, and a commitment to high operational standards, contributing to a turnover of £40m and a culture of continuous improvement. Competitive salary up to £65,000 with additional benefits, including a car allowance.

Benefits

Up to £65,000 Basic Salary DOE

Unrivalled Benefits Package

Car Allowance

Flexibility

Qualifications

• Proven ability to lead operations to drive financial gain and customer satisfaction.
• Experience in managing large teams and fostering a culture of continuous improvement.
• Knowledge of legal and regulatory requirements under Health and Safety Acts.

Responsibilities

• Develop and implement operations strategy focused on business growth.
• Maximize rental income through effective operational support.
• Ensure high standards in operational delivery and compliance.

Skills

Operations strategy development

Financial analysis

Health & Safety compliance

Team leadership

Customer relationship management

Job description

Operations Director

Whatever your industry or sector, if you are currently an Operations Director who leads from the front, we want to hear from you!

Our client are Europe's largest private operator of indoor and outdoor market and fayres. They are a family‑run business that has been established over 160 years and has huge, yet measured, growth plans to double their revenue over the next 5 years.

This opportunity offers full autonomy and a chance to add your own stamp to their success over the coming years. The ideal Operations Director will have an open mind yet the know‑how to lead the operations activities and develop and drive strategy for new operational standards for the company.

This company is an agile business, helping make key decisions faster. You will be working closely with the sales and business development director and commercial finance management to develop the operational offerings to tenants and clients and identify opportunities to grow markets within the group.

With a turnover of £40m, you will have a team of around 35‑40 employees including 3 area managers and 10 centre managers. You will work closely with your team to consistently deliver in several key areas such as H&S, tenant/site issues and operations strategy.

The Ideal Operations Director Will Demonstrate The Ability To:

• Develop operations strategy focused on both financial gain, operational efficiencies and improved customer satisfaction that supports business growth targets and the business plan.
• Support the maximising of rental income in all operational centres by ensuring operations supports marketing and other business development activities.
• Ensure that operations develop procedures and maintain high standards in operational delivery and Health & Safety.
• Lead the operational team ensuring a culture of high standards, continuous improvement and teamwork in line with the company’s values, and policies.
• Ensure that the company complies with all legal and regulatory requirements under the Health and Safety Acts.
• Ensure operations maintain excellent relationships with new and existing customers, local authority clients and private sector clients creating customer satisfaction always.
• Review individual markets managed or owned by the company and establish an operational efficiency and effectiveness improvement plan to support improved profitability.
• Ensure operations supports the development of the bid pipeline.
• Prepare mobilisation plans and lead in the implementation when successful of new contracts.
• Promote and maintain that operational staff will provide a favourable image of the organisation through excellent working relationships with customers and clients.
• Attend meetings, presentations and exhibitions as a representative for the business.
• Ensure operations supports the development of sales activities and business development on all operational sites and contracts.
• Provide the necessary management support and supervision to ensure that operational managers and operational staff are competent, well‑trained, motivated and able to discharge their duties effectively.
• Be a key member of the UK executive management team providing support on projects as directed from time to time by manager.

What’s in it for the ideal Operations Director?

Up to £65,000 Basic Salary DOE

Unrivalled Benefits Package

Car Allowance

Flexibility