Operations Coordinator: Route & KPI Focus (No Weekends)

phs Group plc; Royal Borough of Greenwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Virtual GP

Employee discounts

ILM training

Apprenticeships

Holiday entitlement 23 days

Free parking

Pension

No weekend work

Wellbeing helpline

Job summary

Mayflower Woolwich is seeking an organised Operations Coordinator to support the day-to-day running of our Woolwich depot. You will act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are achieved, and excellent customer service is delivered.

The role involves coordinating service routes and stock, processing route records, maintaining communication with customers and suppliers, resolving queries, and monitoring driver performance with

Qualifications

• Experience in operations, logistics, transport, service coordination, or depot administration.
• Knowledge of fleet compliance or route planning.
• High accuracy and attention to detail.
• Computer literate and comfortable with Microsoft Office and operational systems.
• Professional, customer-focused approach.
• Excellent organisational and time-management skills.
• Experience working with KPIs and operational performance measures.
• Ability to stay accurate in a fast-paced environment.

Responsibilities

• Coordinate service routes and ensure stock and equipment are available.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery.
• Monitor driver performance and provide feedback to the Depot Manager.

Skills

Route planning

Customer service

Communication

Organisational skills

MS Office

Data entry accuracy

KPIs

Job description

Mayflower Woolwich is seeking an organised Operations Coordinator to support the day-to-day running of our Woolwich depot. You will act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are achieved, and excellent customer service is delivered.

The role involves coordinating service routes and stock, processing route records, maintaining communication with customers and suppliers, resolving queries, and monitoring driver performance with