Operations Coordinator

Phs Group; Woolwich; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Virtual GP

Employee discounts

ILM training

Apprenticeships

23 days holiday

Free parking

Pension

No weekend work

Wellbeing helpline

Job summary

Mayflower Washroom Solutions in Woolwich is seeking an organised Operations Coordinator to support day-to-day depot operations. You will act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are met, and customers receive excellent service.

The ideal candidate will have experience in operations or logistics, strong IT skills with Microsoft Office, and a proactive, detail‑driven approach.

Qualifications

• Experience in operations, logistics, transport, or depot administration.
• Knowledge of fleet compliance or service route planning.
• High accuracy with attention to detail and IT proficiency.

Responsibilities

• Coordinate service routes and ensure stock and equipment availability.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery.
• Monitor driver performance and provide feedback to the Depot Manager.

Skills

Operations experience

Logistics coordination

Depot administration

Service route planning

KPI experience

Tools

Microsoft Office

Job description

Operations Coordinator

Mayflower Woolwich

£28,253 per year | 40 hours guaranteed

Permanent | Monday to Friday | No scheduled weekends

We are looking for an organised and proactive Operations Coordinator to support the day-to-day running of our depot operations in Woolwich. You'll act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are achieved, and excellent customer service is delivered.

The Operations Coordinator role at Mayflower will involve:

• Coordinate service routes and ensure stock and equipment are available.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery
• Monitor driver performance and provide feedback to the Depot Manager.

The ideal candidate for a Operations Coordinator at Mayflower will have:

• Able to work accurately in a fast-paced environment.
• Experience within operations, logistics, transport, service coordination, or depot administration
• Knowledge of fleet compliance or service route planning.
• High levels of accuracy and attention to detail.
• computer literate and confident using Microsoft Office and operational systems.
• Professional and customer-focused approach.
• Excellent organisational and time-management skills.
• Experience of working with KPIs and operational performance measures.

In return for your commitment and expertise, you will get

• Salary of £28,253
• Virtual GP for you and your household
• Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total)
• Free Parking onsite so no parking costs
• Pension
• No scheduled weekend work
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years' experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services, from a single source.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.