Operations Coordinator: Driver Liaison & Delivery Optimizer

PHS Group Ltd.; Newark on Trent; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Virtual GP

Holiday buy/sell

Employee discounts

ILM training

Apprenticeships

23 days annual leave + bank holidays

Free parking

Wellbeing helpline

Cycle to work

Pension

Life assurance

Job summary

phs Group Ltd. in Newark is seeking an Operations Co-ordinator to help keep the Operations Centre running smoothly. You will coordinate service routes, brief and debrief drivers, and act as the link between drivers and the Operations & Service Manager.

This permanent role is Monday to Friday with no scheduled weekends, 40 hours per week, paying £26,514 per year (£12.74 per hour). You’ll support service delivery, drive KPI achievement, and contribute to continuous improvements for customers.

Qualifications

• Provide Excellent Service Delivery.
• Build Customer Focus & Relationship Management.
• People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Be a versatile and creative thinker who monitors service and delivery progress.

Responsibilities

• Coordinate service routes and brief/debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answer calls from service drivers, clients and Head office regarding site service.
• Act as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure work is distributed to available employees, completed within KPIs and time frames.
• Prepare data for and conduct briefing/debrief sessions for service drivers.

Skills

Customer service

Communication

Organization

Job description

phs Group Ltd. in Newark is seeking an Operations Co-ordinator to help keep the Operations Centre running smoothly. You will coordinate service routes, brief and debrief drivers, and act as the link between drivers and the Operations & Service Manager.

This permanent role is Monday to Friday with no scheduled weekends, 40 hours per week, paying £26,514 per year (£12.74 per hour). You’ll support service delivery, drive KPI achievement, and contribute to continuous improvements for customers.