Delivery Operations Coordinator

PHS Group Ltd.; Ballymena; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

13 paydays per year

30 days holiday entitlement inclusive

Pension

Wellbeing helpline

Discounts with retailers

Job summary

phs Group is seeking an Operations Administrator to support the Operations Centre in the UK. You will coordinate service routes, brief and debrief drivers, and act as a bridge between drivers and the Operations & Service Manager to ensure smooth deliveries and excellent customer service.

You will handle driver calls, allocate work per KPIs, and prepare data for briefing sessions, while seeking improvements to operating methods and real-time route/attendance processing.

Qualifications

• Experience coordinating service routes and briefing drivers efficiently.
• Strong focus on customer service and timely communication.
• Ability to gather data and prepare briefing/debrief information.
• Proactive in identifying and suggesting process improvements.

Responsibilities

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time. To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

Skills

Coordination

Customer service

Stakeholder communication

Data preparation

Problem solving

Job description

phs Group is seeking an Operations Administrator to support the Operations Centre in the UK. You will coordinate service routes, brief and debrief drivers, and act as a bridge between drivers and the Operations & Service Manager to ensure smooth deliveries and excellent customer service.

You will handle driver calls, allocate work per KPIs, and prepare data for briefing sessions, while seeking improvements to operating methods and real-time route/attendance processing.