Operations Coordinator

phs Group plc; Royal Borough of Greenwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Virtual GP

Employee discounts

ILM training

Apprenticeships

Holiday entitlement 23 days

Free parking

Pension

No weekend work

Wellbeing helpline

Job summary

Mayflower Woolwich is seeking an organised Operations Coordinator to support the day-to-day running of our Woolwich depot. You will act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are achieved, and excellent customer service is delivered.

The role involves coordinating service routes and stock, processing route records, maintaining communication with customers and suppliers, resolving queries, and monitoring driver performance with

Qualifications

• Experience in operations, logistics, transport, service coordination, or depot administration.
• Knowledge of fleet compliance or route planning.
• High accuracy and attention to detail.
• Computer literate and comfortable with Microsoft Office and operational systems.
• Professional, customer-focused approach.
• Excellent organisational and time-management skills.
• Experience working with KPIs and operational performance measures.
• Ability to stay accurate in a fast-paced environment.

Responsibilities

• Coordinate service routes and ensure stock and equipment are available.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery.
• Monitor driver performance and provide feedback to the Depot Manager.

Skills

Route planning

Customer service

Communication

Organisational skills

MS Office

Data entry accuracy

KPIs

Job description

Operations Coordinator

Mayflower Woolwich

£28,253 per year | 40 hours guaranteed

Permanent | Monday to Friday | No scheduled weekends

We are looking for an organised and proactive Operations Coordinator to support the day-to-day running of our depot operations in Woolwich. You'll act as the link between Service Drivers and the Depot Manager, ensuring routes are coordinated effectively, KPIs are achieved, and excellent customer service is delivered.

TheOperations Coordinatorroleat Mayflowerwill involve:

• Coordinate service routes and ensure stock and equipment are available.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery
• Monitor driver performance and provide feedback to the Depot Manager.

The ideal candidate foraOperations Coordinator atMayflowerwill have:

• Able to work accurately in a fast-paced environment.
• Experience within operations, logistics, transport, service coordination, or depot administration
• Knowledge of fleet compliance or service route planning.
• High levels of accuracy and attention to detail.
• computer literate and confident using Microsoft Office and operational systems.
• Professional and customer-focused approach.
• Excellent organisational and time-management skills.
• Experience of working with KPIs and operational performance measures.

In return for your commitment andexpertise, you will get

• Salary of £28,253
• Virtual GP for you and your household
• Amazing employee discounts with major supermarkets and retailers with ‘phsPerks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total)
• Free Parking onsite so no parking costs
• Pension
• No scheduled weekend work
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services, from a single source.

Atphs, we pride ourselves on our diverseworkforce, andensuring we have an inclusive environment for all our staff. Weremaincommitted to ensuring our teams can bring their true selves to work without risk or fear of discrimination.