Operations Coordinator – Repairs (Fixed-Term, 7 months)

Bromford Housing Group; Chipping Sodbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Regular monthly pay

Overtime opportunities

Company van, tools, fuel card, mobile,

Drinks card for hot/cold drinks

27 days + holidays

Wellbeing support

£500 annual benefits allowance

Pension options

Career development

Job summary

Bromford Flagship LiveWest seeks an organised Operations Administrator to provide essential administrative and coordination support across repairs services. You will work with multiple teams to ensure repairs are managed efficiently and customers receive timely updates.

The role is 7 months fixed-term, starting 16 November 2026, with duties spanning correspondence, order handling and stakeholder coordination to deliver reliable customer outcomes.

Qualifications

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

Skills

Administrative experience

Organization skills

Communication skills

Collaboration

Attention to detail

Customer-focused

Tools

Microsoft Office

Job description

Bromford Flagship LiveWest seeks an organised Operations Administrator to provide essential administrative and coordination support across repairs services. You will work with multiple teams to ensure repairs are managed efficiently and customers receive timely updates.

The role is 7 months fixed-term, starting 16 November 2026, with duties spanning correspondence, order handling and stakeholder coordination to deliver reliable customer outcomes.