Operations Administrator: Repairs & Customer Coordination

Bromford; Snapes Green, Chipping Sodbury; On-site; GBP 24,000 - 29,000; Part time

Job summary

Bromford in Gloucestershire is seeking an organised Operations Administrator to provide essential coordination and administrative support across our repairs service.

This 7-month fixed-term contract requires 40 hours per week, with offices in Wolverhampton or Chipping Sodbury depending on arrangements; you will be contracted to one location and help keep repairs on track while delivering timely customer updates.

Qualifications

• Experience in administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• Collaborative approach and ability to build relationships across teams.
• Attention to detail and maintaining accurate records.
• Proactive and customer-focused mindset.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.

Skills

Organised

Strong communication

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Bromford in Gloucestershire is seeking an organised Operations Administrator to provide essential coordination and administrative support across our repairs service.

This 7-month fixed-term contract requires 40 hours per week, with offices in Wolverhampton or Chipping Sodbury depending on arrangements; you will be contracted to one location and help keep repairs on track while delivering timely customer updates.