Administrator (Operations)

Bromford Housing Group; Chipping Sodbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Regular monthly pay

Overtime opportunities

Company van, tools, fuel card, mobile,

Drinks card for hot/cold drinks

27 days + holidays

Wellbeing support

£500 annual benefits allowance

Pension options

Career development

Job summary

Bromford Flagship LiveWest seeks an organised Operations Administrator to provide essential administrative and coordination support across repairs services. You will work with multiple teams to ensure repairs are managed efficiently and customers receive timely updates.

The role is 7 months fixed-term, starting 16 November 2026, with duties spanning correspondence, order handling and stakeholder coordination to deliver reliable customer outcomes.

Qualifications

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

Skills

Administrative experience

Organization skills

Communication skills

Collaboration

Attention to detail

Customer-focused

Tools

Microsoft Office

Job description

Location Wolverhampton or Chipping Sodbury

Published a day ago

Closing in 13 days

This is a Fixed term , Full Time vacancy.

Contract: Fixed Term Contract, 7 months
Hours: Full time, 40 hours per week
Contractual base: Wolverhampton (WV10 6TB)or Chipping Sodbury (BS37 6JX) You’ll be contracted to one office location

Help us keep customers informed and repairs on track

At Bromford Flagship, we believe everyone deserves a home that is safe, secure and warm. We're looking for organised and customer-focused Operations Administrators to provide vital coordination and administrative support across our repairs service.

This is a fast-paced and varied role where you'll work closely with colleagues, contractors and stakeholders to help ensure repairs are managed efficiently and customers receive timely updates and support. You'll play an important part in keeping operations running smoothly while helping us deliver a great customer experience.

Due to the scale of this work, we're recruiting 8 Operations Administrators to join our team across our Wolverhampton orChipping Sodbury offices.

These are 7-month fixed-term opportunities, and successful candidates will be required to start on 16 November 2026.

What you'll be doing:

You’ll provide essential administrative and coordination support to our operational teams, helping to ensure repairs are managed effectively and customer commitments are met.

Your responsibilities will include:

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

What we're looking for:

We're seeking highly organised administrators who enjoy working in a busy environment and take pride in delivering excellent customer service.

You'll bring:

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Qualifications and requirements:

You'll have:

• Strong IT skills with experience using Microsoft Office applications.
• Good data entry and system administration skills, ability to pick up systems quickly.
• Experience managing information accurately and maintaining administrative processes.
• The ability to work effectively both independently and as part of a team.

At Bromford Flagship, we're customer-driven, ambitious and all-in. As an Operations Administrator, you'll play an important role in supporting the delivery of repairs services that make a real difference to our customers' lives.

This is a fantastic opportunity to gain valuable experience in a busy operational environment, working alongside a supportive team committed to delivering excellent outcomes for customers. You’ll develop your coordination, communication and stakeholder management skills while contributing to work that directly impacts our homes and communities.

We're reviewing applications as they're received and interviewing throughout the advertising period, so we encourage you to apply as soon as possible.

We reserve the right to close the application window depending on volume of applications received.

What we offer

• Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call
• Performance bonus linked to individual and company results
• Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform
• Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road
• Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave
• Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies
• £500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%
• Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.