Administrator (Operations) - Gloucestershire, South West

Bromford; Snapes Green, Chipping Sodbury; On-site; GBP 24,000 - 29,000; Part time

Job summary

Bromford in Gloucestershire is seeking an organised Operations Administrator to provide essential coordination and administrative support across our repairs service.

This 7-month fixed-term contract requires 40 hours per week, with offices in Wolverhampton or Chipping Sodbury depending on arrangements; you will be contracted to one location and help keep repairs on track while delivering timely customer updates.

Qualifications

• Experience in administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• Collaborative approach and ability to build relationships across teams.
• Attention to detail and maintaining accurate records.
• Proactive and customer-focused mindset.

Responsibilities

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.

Skills

Organised

Strong communication

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Administrator (Operations) - Gloucestershire, South West

Employer:

Bromford

Location:

Gloucestershire, South West, WV10 6TB

Pay:

£26,603 to £26,603 per year, Excellent Plus Benefits

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

30/10/2026

About this job

Contract: Fixed Term Contract, 7 months Hours: Full time, 40 hours per week Contractual base: Wolverhampton (WV10 6TB) or Chipping Sodbury (BS37 6JX) You'll be contracted to one office location Help us keep customers informed and repairs on track At Bromford Flagship, we believe everyone deserves a home that is safe, secure and warm.

We're looking for organised and customer-focused Operations Administrators to provide vital coordination and administrative support across our repairs service.

This is a fast-paced and varied role where you'll work closely with colleagues, contractors and stakeholders to help ensure repairs are managed efficiently and customers receive timely updates and support.

You'll play an important part in keeping operations running smoothly while helping us deliver a great customer experience.

Due to the scale of this work, we're recruiting 8 Operations Administrators to join our team across our Wolverhampton or Chipping Sodbury offices.

These are 7-month fixed-term opportunities, and successful candidates will be required to start on 16 November 2026.

What you'll be doing: You'll provide essential administrative and coordination support to our operational teams, helping to ensure repairs are managed effectively and customer commitments are met.

Your responsibilities will include: Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.

Administering work orders for internal teams and contractors involved in delivering repairs services.

Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.

Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.

Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.

Supporting complaint investigations by gathering information and helping ensure commitments are delivered.

Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.

Identifying opportunities to improve processes and contribute to continuous service improvement.

What we're looking for: We're seeking highly organised administrators who enjoy working in a busy environment and take pride in delivering excellent customer service.

You’ll bring: Experience in an administrative, coordination or business support role.

Excellent organisational skills and the ability to manage competing priorities.

Strong communication skills, both written and verbal.

A collaborative approach and the ability to build positive working relationships across teams.

Excellent attention to detail and a commitment to maintaining accurate records.

A proactive and customer-focused mindset with strong problem-solving abilities.

Qualifications and requirements: You’ll have: Strong IT skills with experience using Microsoft Office applications.

Good data entry and system administration skills, ability to pick up systems quickly.

Experience managing information accurately and maintaining administrative processes.

The ability to work effectively both independently and as part of a team.

At Bromford Flagship, we’re customer-driven, ambitious and all-in.

As an Operations Administrator, you’ll play an important role in supporting the delivery of repairs services that make a real difference to our customers’ lives.

This is a fantastic opportunity to gain valuable experience in a busy operational environment, working alongside a supportive team committed to delivering excellent outcomes for customers.

You’ll develop your coordination, communication and stakeholder management skills while contributing to work that directly impacts our homes and communities.

We reserve the right to close the application window depending on volume of applications received.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).