Operations Coordinator & Process Optimizer

Sharpsmart; Altofts; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Private healthcare

Dental care

Gym scheme

Employee discounts

Job summary

Sharpsmart is seeking an organised and detail-focused Operations Administrator to join our team. You will support the smooth running of customer orders, coordinate between departments, and drive efficiency across processes in a fast-paced environment.

This is a full-time role, working Monday to Friday. The role requires strong administrative experience, excellent attention to detail, and proficient computer skills to manage records, reporting, and internal requests.

Qualifications

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered).
• Strong knowledge of administrative processes and procedures.
• Intermediate to advanced with computer systems (Microsoft Office, etc.).
• Strong communication skills both written and verbal.

Responsibilities

• Manage the full administration of customer orders from placement through to invoicing.
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs.
• Work towards established Service Level Agreements and ROI targets.
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies.
• Maintain accurate records, files, and documentation (both electronic and hard copy).
• Provide administrative support for internal requests and operational activities.

Skills

Administrative experience

Attention to detail

Communication

Organizational skills

Tools

Microsoft Office

Data entry systems

Job description

Sharpsmart is seeking an organised and detail-focused Operations Administrator to join our team. You will support the smooth running of customer orders, coordinate between departments, and drive efficiency across processes in a fast-paced environment.

This is a full-time role, working Monday to Friday. The role requires strong administrative experience, excellent attention to detail, and proficient computer skills to manage records, reporting, and internal requests.