Operations Administrator: Process Improvement & Support

Sharpsmart UK; West Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Pension

Private healthcare & dental

Employee benefits scheme

Career development

Company events

Stable essential service

Job summary

Sharpsmart UK is seeking an organised Operations Administrator to join our team. You will manage the full administration of customer orders from placement to invoicing and coordinate between departments to keep processes running smoothly.

You’ll analyse data, meet service level agreements, and report on performance to drive efficiencies. The role is a full-time, Monday to Friday position with a focus on accuracy, problem solving, and proactive communication.

Qualifications

• 2+ years of administrative experience (retail, operational, hospitality or corporate).
• Strong knowledge of administrative processes and procedures.
• Proficient with Microsoft Office and computer systems.
• Excellent written and verbal communication.

Responsibilities

• Manage the full administration of customer orders from placement through to invoicing.
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs.
• Work towards established Service Level Agreements and ROI targets.
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies.
• Maintain accurate records, files, and documentation (both electronic and hard copy).
• Provide administrative support for internal requests and operational activities.

Skills

Administrative experience

Attention to detail

Communication skills

Problem solving

Tools

Microsoft Office Suite

Job description

Sharpsmart UK is seeking an organised Operations Administrator to join our team. You will manage the full administration of customer orders from placement to invoicing and coordinate between departments to keep processes running smoothly.

You’ll analyse data, meet service level agreements, and report on performance to drive efficiencies. The role is a full-time, Monday to Friday position with a focus on accuracy, problem solving, and proactive communication.