Operations Administrator

Sharpsmart UK; West Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Pension

Private healthcare & dental

Employee benefits scheme

Career development

Company events

Stable essential service

Job summary

Sharpsmart UK is seeking an organised Operations Administrator to join our team. You will manage the full administration of customer orders from placement to invoicing and coordinate between departments to keep processes running smoothly.

You’ll analyse data, meet service level agreements, and report on performance to drive efficiencies. The role is a full-time, Monday to Friday position with a focus on accuracy, problem solving, and proactive communication.

Qualifications

• 2+ years of administrative experience (retail, operational, hospitality or corporate).
• Strong knowledge of administrative processes and procedures.
• Proficient with Microsoft Office and computer systems.
• Excellent written and verbal communication.

Responsibilities

• Manage the full administration of customer orders from placement through to invoicing.
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs.
• Work towards established Service Level Agreements and ROI targets.
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies.
• Maintain accurate records, files, and documentation (both electronic and hard copy).
• Provide administrative support for internal requests and operational activities.

Skills

Administrative experience

Attention to detail

Communication skills

Problem solving

Tools

Microsoft Office Suite

Job description

We’re looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish.

You’ll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you’re someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.

This is a fulltime role Monday to Friday.

What you’ll do

• Manage the full administration of customer orders from placement through to invoicing
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs
• Work towards established Service Level Agreements and ROI targets
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
• Maintain accurate records, files, and documentation (both electronic and hard copy)
• Provide administrative support for internal requests and operational activities

What We Are Looking For

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
• Strong knowledge of administrative process and procedures
• Intermediate to Advance with computer systems (Microsoft office suite, etc.)
• Strong communication skills both written and verbal
• Proven experience in improving processes and procedures
• A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
• Ability to react positively with sudden and unexpected changes in demand
• Strong attention to detail, all work accurate and performed to a high standard
• Excellent organizational skills

What We Are Offering

• Competitive salary package plus bonus potential
• Pension
• Private healthcare and dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.