Operations Administrator

Sharpsmart; Altofts; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Private healthcare

Dental care

Gym scheme

Employee discounts

Job summary

Sharpsmart is seeking an organised and detail-focused Operations Administrator to join our team. You will support the smooth running of customer orders, coordinate between departments, and drive efficiency across processes in a fast-paced environment.

This is a full-time role, working Monday to Friday. The role requires strong administrative experience, excellent attention to detail, and proficient computer skills to manage records, reporting, and internal requests.

Qualifications

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered).
• Strong knowledge of administrative processes and procedures.
• Intermediate to advanced with computer systems (Microsoft Office, etc.).
• Strong communication skills both written and verbal.

Responsibilities

• Manage the full administration of customer orders from placement through to invoicing.
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs.
• Work towards established Service Level Agreements and ROI targets.
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies.
• Maintain accurate records, files, and documentation (both electronic and hard copy).
• Provide administrative support for internal requests and operational activities.

Skills

Administrative experience

Attention to detail

Communication

Organizational skills

Tools

Microsoft Office

Data entry systems

Job description

We’re looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish. You’ll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you’re someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.

This is a fulltime role Monday to Friday.

• Manage the full administration of customer orders from placement through to invoicing
• Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs
• Work towards established Service Level Agreements and ROI targets
• Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
• Maintain accurate records, files, and documentation (both electronic and hard copy)
• Provide administrative support for internal requests and operational activities
• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
• Strong knowledge of administrative process and procedures
• Intermediate to Advance with computer systems (Microsoft office suite, etc.)
• Strong communication skills both written and verbal
• Proven experience in improving processes and procedures
• A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
• Ability to react positively with sudden and unexpected changes in demand
• Strong attention to detail, all work accurate and performed to a high standard
• Excellent organizational skills
• Competitive salary package plus bonus potential
• Pension
• Private healthcare and dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment