Operations Administrator

Curious Universe UK; Bath; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free UK Mainland Delivery

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Job summary

Curious Universe UK, Bath-based, is seeking an organised Operations Administrator to support our Operations, Sales and Shipping teams, maintaining strong customer relationships across Key Accounts and handling administrative tasks.

The role involves processing orders, liaising with logistics partners, and providing proactive, accurate data entry and invoicing support in a fast-paced, hybrid working environment.

Qualifications

• GCSE English and Maths grade C requirement.
• Proficient with Excel and general computer literacy.
• Experience in administrative/customer service role preferred.
• Proactive self-starter with ability to manage a substantial workload.
• Confident communicator and good team player.

Responsibilities

• Provide admin and Customer Service support to accounts worldwide (B2B and B2C).
• Process orders, respond to queries, ensure customer requirements are met and maintain key relationships.
• Book orders and coordinate with customers and logistics partners for timely deliveries.
• Liaise with third-party warehouse, manage orders, and prepare shipping documents.
• Handle general admin tasks: emails, invoicing, data entry.

Skills

Customer service

Excel

Communication

Teamwork

Organisational skills

Proactiveness

Education

GCSE English and Maths (grade C)

Tools

Microsoft Excel

Job description

We are an equal opportunities employer with a flexible approach. Hiring the right team is of paramount importance to us so we work with all employees to ensure they can ‘Work Where they Work Best’. Our hybrid working solution allows us to cater to the different needs of our workforce whilst still providing outstanding service to our customers. Both yours and the business’s needs will be discussed at interview to reach a mutually beneficial working schedule.

We are always keen to hear from people wishing to work with us so please review our current job vacancies below.

Operations Administrator

Purpose of the Role

We are looking for an organised and detail-oriented Operations Administrator to be part of our collaborative team! You will be working to maintain strong customer relationships across Key Accounts whilst providing administrative support to the Operations, Sales and Shipping team.

Main responsibilities

• Providing excellent administrative and Customer Service support to a range of accounts around the World, both business to business and business to customer.
• You will be processing orders, responding to internal and external queries, ensuring customer requirements are adhered to and maintaining key customer relationships.
• You will be responsible for booking in customer orders, coordinating with customers and their logistics partners to ensure timely and accurate deliveries.
• Day to day communication with our third party warehouse, importing orders, responding to queries and preparing and handling shipping documents.
• General administrative duties including, but not limited to, handling emails, raising invoices, checking paperwork and input of data.

Skills & Experience

• Minimum C grade in GCSE English and Maths
• Computer literate with good Excel skills
• Experience within an administrative/customer service role is preferred
• Proactive self starter with ability to manage a substantial workload
• Confidence and a good communicator
• Initiative, honesty and integrity
• Positive can-do attitude within a fast-changing environment
• A Team Player

Location

This role is based in our Bath office. Please be based in the UK and within commuting distance of Bath.

If order placed before midday weekdays only

Free UK Mainland Delivery

On all orders over £20

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