Operations Coordinator

Brook Street; Potters Bar; On-site; GBP 19,000 - 27,000; Full time

Job summary

Brook Street in Potters Bar, Hertfordshire, is seeking an experienced Operations Co-ordinator to support the day-to-day running of a busy operational service. You will coordinate crews, vehicles and resources to hit service delivery targets while delivering excellent customer service.

The role requires strong organisation, proactive communication, and the ability to manage changing priorities in a fast-paced environment.

Qualifications

• Experience in operations, logistics, transport, waste management or a similar environment.
• Experience supervising front-line teams.
• Strong organisational and problem-solving skills.
• Excellent communication and customer service abilities.
• Good IT skills including Microsoft Office.

Responsibilities

• Coordinate operational teams and vehicle resources.
• Respond to service issues, vehicle breakdowns and staffing challenges.
• Manage customer queries and complaints.
• Monitor performance data and identify service improvements.
• Liaise with maintenance providers and internal stakeholders.
• Manage timesheets, records and operational administration.
• Support training, compliance and health & safety activities.

Tools

Microsoft Office

Job description

Location: Potters Bar, Hertfordshire
Salary: £16.66
Type: Full-Time
We are looking for an experienced Operations Co-ordinator to support the day-to-day running of a busy operational service. This role is responsible for coordinating crews, vehicles and resources, ensuring service delivery targets are achieved while providing excellent customer service.

Key Responsibilities

• Coordinate operational teams and vehicle resources.
• Respond to service issues, vehicle breakdowns and staffing challenges.
• Manage customer queries and complaints.
• Monitor performance data and identify service improvements.
• Liaise with maintenance providers and internal stakeholders.
• Manage timesheets, records and operational administration.
• Support training, compliance and health & safety activities.

What We're Looking For

• Previous experience in operations, logistics, transport, waste management or a similar environment.
• Experience supervising or coordinating front-line teams.
• Strong organisational and problem-solving skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• Ability to remain calm under pressure and manage changing priorities.

This is an excellent opportunity for a proactive and organised individual looking to take ownership of a varied and fast-paced operational role.