Transport Customer Support Co-Ordinator

Reed Boardall Group; Boroughbridge; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Store discount

Job summary

Reed Boardall Group in Boroughbridge, North Yorkshire, is recruiting a Transport Customer Support Coordinator. You will monitor driver schedules, provide real-time ETA updates to customers, and respond to inquiries with precision.

The role emphasises strong administration, excellent Excel skills, and teamwork in a busy transport environment. The package includes pension, cycle-to-work, free parking, and progression opportunities.

Qualifications

• Strong customer service skills – professional, friendly and solution-focused.
• Excellent administration skills with a keen eye for detail.
• Confident using Microsoft Excel and other IT systems.
• A team player who thrives in a busy environment.
• Highly organised, able to multitask and prioritise effectively.

Responsibilities

• Monitor drivers' schedules and provide customers with real-time ETA updates.
• Respond to customer enquiries efficiently and professionally.
• Maintain accurate records and update internal systems.
• Use Microsoft Excel and other IT systems to track deliveries and generate reports.
• Work closely with the transport team to ensure smooth operations.
• Handle any unexpected delays or issues with a proactive and customer-focused approach.

Skills

Customer service

Administration

Microsoft Excel

Team player

Organised

Tools

Microsoft Excel

Job description

Transport Customer Support Coordinator

Are you an organised and detail-oriented administrator with excellent customer service skills? Do you thrive in a fast-paced environment and enjoy keeping customers informed? If so, we have the perfect opportunity for you! About Us We are a thriving and growing transport business, committed to delivering exceptional service to our customers.

Key Responsibilities

• Monitor drivers' schedules and provide customers with real-time ETA updates
• Respond to customer enquiries efficiently and professionally
• Maintain accurate records and update internal systems
• Use Microsoft Excel and other IT systems to track deliveries and generate reports
• Work closely with the transport team to ensure smooth operations
• Handle any unexpected delays or issues with a proactive and customer-focused approach

What We’re Looking For

• Strong customer service skills – professional, friendly, and solution-focused
• Excellent administration skills with a keen eye for detail
• Confident using Microsoft Excel and other IT systems
• A team player who thrives in a busy environment
• Highly organised, able to multitask and prioritise effectively

What’s in It for You

• Be part of a growing business with exciting opportunities for development
• Supportive and friendly team environment
• Competitive salary and benefits package
• Opportunities for career progression

Location

Boroughbridge, North Yorkshire

Salary

£27,500 – £32,000 per annum (dependent on shift pattern and experience)

Hours

Monday – Friday, 16.00 – 00.00 (Midnight).

If you’re ready to take the next step in your career and join a dynamic transport team, we’d love to hear from you!

Job Type

Full-time

Benefits

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Work Location

In person