Operations Manager

Simpson Recruitment Services; Burton upon Trent; Sur place; GBP 41 000 - 50 000; Plein temps

Résumé du poste

Simpson Recruitment Services is seeking an Operations Manager to run daily operations for a luxury event hire business. You will oversee scheduling, logistics, delivery, setup, servicing and collection to ensure flawless service.

The role requires leading a small operations team, planning fleet and crews, and maintaining safety, maintenance and compliance across the operation. A hands-on leader with attention to detail is preferred.

Qualifications

• Proven experience managing operations, logistics or field-based teams.
• Strong planning and organisational skills with calmness under change.
• Natural leader capable of managing a team and upholding high standards.
• Good understanding of health and safety and vehicle compliance.
• Customer-focused with high attention to detail and presentation.

Responsabilités

• Run daily operations, including scheduling, logistics, delivery, set-up, servicing and collection.
• Plan and coordinate fleet, drivers and event crews, especially in the busy season.
• Lead, motivate and develop the operations team with rotas, performance and training.
• Keep the fleet and equipment in top condition through maintenance, cleaning and inspection.
• Manage vehicle compliance, health and safety, risk assessments and waste regulations.
• Work with sales and customer service to ensure bookings are delivered smoothly.
• Handle on-the-day problems, including late changes and last-minute requests.
• Manage stock, suppliers and costs, and seek efficiency improvements.
• Report to the directors on performance, capacity and planning.

Connaissances

Operations management

Logistics planning

People leadership

Health & safety

Customer focus

Driving licence

Formation

IOSH

NEBOSH

Transport management certificate

Description du poste

Operations Manager: Luxury Event Hire

Location: Tutbury, Staffordshire

Salary: £45,000 plus incentives

Type: Permanent

Our client is a well-established, growing business providing high-end luxury portable toilets and welfare facilities for festivals, corporate events, sporting occasions and filming. With a close-knit team of 20, they are known for presentation, reliability and service that matches the quality of the events they work at.

They now need an Operations Manager to run the day-to-day operation and keep the quality high as the business grows.

You'll lead the people and processes that get the right units to the right place, in perfect condition, every time.

THE ROLE

• Run daily operations, from scheduling and logistics to delivery, set-up, servicing and collection
• Plan and coordinate the fleet, drivers and event crews, especially in the busy season
• Lead, motivate and develop the operations team, including rotas, performance and training
• Keep the fleet and equipment in top condition through maintenance, cleaning and inspection routines
• Manage vehicle compliance, health and safety, risk assessments and waste regulations
• Work with sales and customer service so bookings are delivered smoothly and customer expectations are met
• Deal with problems quickly on the day, including late changes and last-minute requests
• Manage stock, suppliers and costs, and look for ways to make the operation more efficient
• Report to the directors on performance, capacity and planning

ABOUT YOU

• Proven experience managing operations, logistics or field-based teams
• Strong planning and organisational skills, calm when things change at short notice
• Natural leader who can manage a team and set high standards
• Good understanding of health and safety and vehicle or transport compliance
• Customer-focused, with a high attention to detail and presentation
• Full UK driving licence

Desirable

• Experience in events, hire, waste services, hospitality or a similar service business
• A relevant qualification, such as an IOSH, NEBOSH or transport management certificate
• Knowledge of waste and environmental regulations

This is a hands-on role in a friendly, growing business where you'll have real influence, a visible impact and a team that takes pride in what it does.