Operations Coordinator

Recruitment Direct; Hereford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A well-established Hereford-based business is seeking a proactive Operations Coordinator for a full-time permanent position. You will manage UK logistics, liaise with couriers, and drive continuous improvement initiatives. Ideal candidates will have experience in logistics, strong organisational skills, and the ability to collaborate effectively. This role offers a competitive salary and includes benefits such as free meals and bonuses.

Benefits

Free hot and cold lunches

Discretionary company bonus scheme

Qualifications

• Proven experience in logistics and warehousing.
• Experience in a customer-facing role.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage all UK-based logistics.
• Liaise with UK-based couriers.
• Collaborate with teams to address customer complaints.
• Drive continuous improvement initiatives.

Skills

Logistics knowledge

Customer service experience

Organisational skills

Attention to detail

IT/Systems knowledge

Job description

We are recruiting on behalf of a well-established Hereford-based business seeking a proactive and detail-focused Operations Coordinator to join their team on a full-time permanent basis. Reporting to the Operations Manager, this full-time, permanent role offers the opportunity for a customer focused candidate with warehousing and logistics knowledge to play a key role in contributing to the business' wider operational improvements.

What you can expect:

• Salary: £28,000 - £33,000 per annum, depending on experience
• Full-time, permanent position
• Monday to Friday, 8:00am - 5:00pm
• Free hot and cold lunches provided daily
• Discretionary company bonus scheme

What you will be doing:

• Manage all UK-based logistics
• Liaise with all our UK-based couriers, managing daily manifests, delivery queries, etc.
• Work with the cross-functional teams to act as facilitator and communicator of customer complaints and escalations
• Work with the compliance team to accurately record and detail customer complaints and escalations.
• Manage, record and report on wholesale/dispatch related errors and non-conformances
• Drive continuous improvement initiatives on cost and service, maintaining strict SLAs with UK-based freight-forwarders and carriers
• Collaborate with sales, customer service, production and warehousing operations to ensure smooth coordination of shipments
• Act as the key point of contact for customer complaints, escalations and queries.

What we are looking for:

• Proven experience in logistics and warehousing
• Proven experience in a customer facing role
• Strong organisational skills with attention to detail and the ability to manage complex documentation requirements
• A collaborative team-player
• Experience in a construction related industry is a bonus, but not essential
• IT/Systems knowledge is a must

Recruitment Direct Leominster Ltd is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities Employer. In order to be considered for this role, you must be able to provide proof of your eligibility to work in the UK. If you do not hear back from us then please consider yourself unsuccessful this time.