Operations Controller and Scheduler

Complii; Oxford; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading compliance partner is seeking an Operations Controller Planner/Scheduler in Oxford. In this role, you will manage daily operations, schedule engineers, and ensure adherence to health and safety standards. You will interact with clients and staff, providing high-level customer service. A competitive salary of £28,000 to £30,000 per annum is offered, with 25 days of holiday and a pension plan. The position is 100% office based, with flexible working hours available.

Benefits

25 days holiday

Company pension

Flexible working hours

Qualifications

• Experience in operational coordination, including scheduling engineers.
• Strong knowledge of health and safety regulations.
• Proficiency in CRM systems and Excel.
• Excellent communication and interpersonal skills.
• Highly organized and proactive, with administration experience.

Responsibilities

• Manage day-to-day operations, ensuring compliance with policies.
• Schedule and allocate jobs to engineers via CRM and Excel.
• Communicate with customers professionally via various channels.
• Support general administration and maintain office spaces.
• Check documentation for invoicing and ensure operational excellence.

Skills

Operational coordination

Health and safety regulations knowledge

CRM systems proficiency

Excellent communication skills

Highly organized

Tools

Excel

CRM systems

Job description

Abbot Fire Group

Operations Controller Planner/Scheduler is looking for a consummate, proactive individual to join our team. As an operational role, this varied position leads workforce scheduling, systems management and compliance, while driving effective job allocation, staff training, and customer engagement to ensure operational excellence and adherence to all company policies and procedures.

Your skill and ability to keep the plates spinning will be your strongest asset along with your innate ability to provide a high level of customer service to our clients. Internally you will interact with Engineers daily along with the rest of the business across operations, finance and sales.

What you receive for joining us:

We offer a competitive salary of £28,000 to £30,000 per annum, with 25 days holiday per year plus Bank Holidays, and company pension. 100% office based in our Gawcott office working 40hrs per week. We are flexible on the time start/time finish either 8am-4pm, 8.30am-4.30pm or 9am-5pm, Monday to Friday.

Here s a look at some of the things you ll be doing:

• Lead day‑to‑day operations, manage systems, train and induct staff, and ensure full compliance with company policies and health & safety standards, including PPE and training
• Schedule and allocate jobs to engineers via CRM, Excel, and customer portals; monitor job sheets, timesheets, permits, and ensure all work is completed on time with accurate documentation for invoicing
• Deliver professional, timely communication to customers via phone, email, and other channels, handling queries, confirming details, and ensuring engineer recommendations are quoted
• Support general administration, including filing, database and stock management, maintaining office and warehouse spaces, and assisting directors with business operations, marketing, events, and exhibitions
• Ensure operational excellence by checking documentation for invoicing, marking jobs ready for accounts, covering colleagues when needed, and maintaining strict confidentiality

Can you show experience in some of these areas?

• Experience in operational coordination/control/management including scheduling engineers, and ensuring smooth day‑to‑day workflows
• Strong knowledge of health and safety regulations, with the ability to implement and enforce compliance across staff and operations
• Proficiency in CRM systems, Excel, and customer portals, with experience in job allocation, monitoring progress, and ensuring accurate documentation for invoicing
• Excellent communication and interpersonal skills, able to engage professionally with clients, engineers, and colleagues, and resolve issues effectively
• Highly organized, proactive, and adaptable, with experience in administration, stock control, office/warehouse management, and supporting senior management with projects and operational improvements

Introducing our organisation:

Abbot Fire Group is proud to be part of Complii. We excel as an integrated provider and are trusted as compliance partners. We collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media to ensure risk reduction, safety improvement, and regulatory compliance.