Operations Assistant: Scheduling, Quotes & Customer Care

Keys Group; Dereham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Keys Group in Dereham, Norfolk, is seeking a permanent Operations Assistant to support the Operations Team. The role pays £27,000 per year and is based at the Dereham office.

Duties include speaking with customers, handling enquiries, following up after engineer visits, preparing quotes, and coordinating diaries for engineers. Requires friendly, confident and people-focused individuals with strong communication and organisational skills.

Qualifications

• At least 1 year of customer service experience.
• At least 1 year of administrative experience.
• Excellent communication skills.
• Strong attention to detail.
• Friendly, confident and people-focused.

Responsibilities

• Speak with customers and handle enquiries.
• Follow up after engineer visits.
• Prepare and send quotes.
• Schedule bookings and coordinate logistics.
• Provide general operational and administrative support.

Skills

Customer service

Administrative experience

Communication skills

Organisational skills

Job description

Keys Group in Dereham, Norfolk, is seeking a permanent Operations Assistant to support the Operations Team. The role pays £27,000 per year and is based at the Dereham office.

Duties include speaking with customers, handling enquiries, following up after engineer visits, preparing quotes, and coordinating diaries for engineers. Requires friendly, confident and people-focused individuals with strong communication and organisational skills.