Customer-Centric Office & Operations Coordinator

Anglian; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Retail discounts

Salary sacrifice benefits

Financial well-being resources

Employee recognition

Job summary

Anglian Home Improvements is seeking an Office Administrator to join our thriving team at the local depot, ensuring seamless coordination and outstanding customer service. You will support installation teams and customers, manage schedules, keep accurate records, and resolve issues promptly to keep projects on track.

This role requires strong communication, organisation, and MS Office skills, with CRM experience seen as an advantage; eligible to work in the UK.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Familiarity with CRM software is advantageous.

Responsibilities

• Be the main contact point for customers, delivering prompt service.
• Coordinate installation teams, trades and customers for smooth projects.
• Monitor appointment schedules and installation plans to meet deadlines.
• Maintain accurate records of installation project details.
• Resolve operational issues to minimise disruptions.
• Process purchase orders and reconcile invoices.

Skills

Communication

Organization

Multitasking

MS Office

CRM familiarity

Tools

MS Office

CRM software

Job description

Anglian Home Improvements is seeking an Office Administrator to join our thriving team at the local depot, ensuring seamless coordination and outstanding customer service. You will support installation teams and customers, manage schedules, keep accurate records, and resolve issues promptly to keep projects on track.

This role requires strong communication, organisation, and MS Office skills, with CRM experience seen as an advantage; eligible to work in the UK.