Operations & Customer Experience Coordinator

Anglian

Norwich

On-site

GBP 22,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Pension

31 days holiday (incl. BH) + birthday

Volunteer leave

Health & wellbeing benefits

Employee purchase scheme

Discounts on retailers

Salary sacrifice benefits

Financial well-being resources

Employee recognition

Job summary

Anglian Home Improvements is seeking an Office Administrator to support our Norwich depot, ensuring seamless coordination and outstanding customer service. You will be the main point of contact for customers, coordinate installation teams and schedules, and maintain accurate installation records.

The role requires strong communication, organisational skills and proficiency in MS Office. Experience with CRM software is advantageous.

Qualifications

Excellent communication and interpersonal skills.
Strong organisational abilities with a keen attention to detail.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office suite (Word, Excel, Outlook).
Familiarity with customer relationship management (CRM) software is advantageous.

Responsibilities

You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
Coordinate installation teams, trades, and customers to ensure smooth project execution.
Monitor and track appointment schedules and installation plans to ensure deadlines are met.
Maintain accurate records project details related to installations.
Resolve operational issues efficiently to minimise disruptions.
Process purchase orders and reconcile invoices.