Operations Assistant

ACS Staffing Solutions; Northampton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays (UK

Job summary

ACS Staffing Solutions is seeking an Operations Assistant in Northampton to join a busy team. The role covers sales order processing, stock management and customer service, with close collaboration across Operations, Sales, Technical and Finance teams.

You will be organized and proactive in a fast-paced environment, handling administrative tasks, process improvements and cross-department support. The position is permanent, full-time, with standard hours and relevant benefits.

Qualifications

• Experience using ERP systems and basic MS Office tools.
• Ability to maintain accurate records and documentation.
• Professional communication with customers and colleagues.

Responsibilities

• Process sales orders accurately using Microsoft Dynamics NAV.
• Liaise with customers, colleagues, warehouse teams and transport providers to ensure smooth deliveries.
• Monitor delivery queries and resolve discrepancies with relevant teams.
• Process order amendments, credit notes and stock adjustments.
• Maintain accurate system records and departmental documentation.
• Support stock reconciliation and credit control with the Finance team.
• Keep the Operations team informed of workload issues and deadlines.
• Provide cover for the Operations Co-ordinator during absences.
• Assist Technical and Marketing teams with product samples and mailouts.
• Answer calls, welcome visitors and help maintain a professional office environment.
• Follow GDPR procedures and general office duties.

Skills

IT skills

Attention to detail

Communication skills

Telephone manners

Multitasking

Flexibility

Willingness to learn

Team collaboration

Tools

Microsoft Dynamics NAV

Job description

Operations Assistant

Location: Northampton
Salary: £26,500 per annum
Hours: Monday to Friday, 8:30am – 5:00pm, with a one-hour lunch break (37.5 hours per week)
Contract: Permanent, full-time
Holiday: 23 days plus bank holidays (England)

About the Role

I am working with a highly regarded business based in Northampton to recruit an Operations Assistant to join its busy and collaborative team.

This is a varied, hands-on role supporting the day-to-day running of the business, with a primary focus on sales order processing, stock management and customer service.

Working closely with the Operations, Sales, Technical and Finance teams, you will help ensure orders are processed accurately and efficiently, deliveries are monitored, and customer expectations are consistently met.

This opportunity would suit someone who is organised, proactive and enjoys a varied workload, combining administrative responsibilities with practical tasks and supporting colleagues across different departments.

Key Responsibilities

• Process sales orders accurately and promptly using Microsoft Dynamics NAV.
• Liaise with customers, colleagues, warehouse teams and transport providers to ensure orders and deliveries run smoothly.
• Monitor delivery queries, including delays, discrepancies and stock issues, ensuring these are followed up through to resolution.
• Process order amendments, credit notes and stock adjustments where required.
• Maintain accurate system records and departmental documentation.
• Work closely with the Finance team to support stock reconciliation and credit control procedures.
• Keep the Operations team informed of important issues affecting workloads, deliveries and customer service.
• Provide cover for the Operations Co-ordinator during periods of absence.
• Support the Technical and Marketing teams when required, including preparing product samples for exhibitions, completing customer request forms and assisting with mailouts.
• Answer incoming telephone calls, welcome visitors and help maintain a professional office environment.
• Assist with general office duties and follow company procedures, including GDPR requirements.

About You

To be successful in this role, you will be organised, proactive and comfortable working in a fast-paced environment where priorities can change throughout the day.

You will ideally have:

• Strong IT skills and confidence using computer systems.
• Excellent attention to detail and the ability to maintain accurate records.
• Good written and verbal communication skills.
• A professional telephone manner and a customer-focused approach.
• The ability to multitask, prioritise workloads and meet deadlines.
• A flexible, hands-on approach to supporting different areas of the business.
• The ability to work independently while contributing positively to a close-knit team.
• A willingness to learn new systems and procedures.

Previous experience in customer service, sales order processing, office administration, warehouse administration or transport coordination would be advantageous.

Additional Information

This is a varied position within a small business, so flexibility and a willingness to support colleagues across different departments are important.

The role may occasionally involve assisting with the preparation of frozen product samples in a cold environment, with temperatures reaching approximately -18°C. Appropriate protective clothing and safety footwear will be provided, alongside relevant health and safety guidance.

Working Hours and Benefits

• Salary: £26,500 per annum.
• Working hours: Monday to Friday, 8:30am – 5:00pm, with a one-hour lunch break.
• Annual leave: 23 days plus bank holidays.
• Probationary period: Three months.
• Notice during probation: One week.
• Notice following probation: 12 weeks.