Operations Assistant

Clearwater People Solutions; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Clearwater People Solutions is recruiting for an Operations Assistant to join a fast-growing electrical company in the UK. You will manage daily schedules for engineers, handle email bookings and plan efficient travel routes to minimise downtime.

Responsibilities include prioritising booking requests, allocating jobs to 15 mobile engineers across London, liaising with engineers, clients and internal teams, and maintaining daily timetables and progress reporting to optimise operations.

Qualifications

• Experience in coordination or scheduling role.
• Proficient in MS Office and scheduling software.
• Strong organisational and communication abilities.

Responsibilities

• Handle and prioritise booking requests via email.
• Allocate jobs to 15 mobile engineers and optimise travel routes across London.
• Liaise with engineers, clients and stakeholders for updates.
• Prepare and oversee daily timetables for engineers.
• Direct emails or booking requests to the appropriate department.
• Provide administrative support including record-keeping, reporting and tracking progress.
• Assist in streamlining operational processes to improve efficiency.

Skills

Organisational skills

Coordination experience

MS Office Suite

Scheduling software

Communication skills

Tools

Microsoft Office Suite

Scheduling software

Job description

Our client, an established and fast-growing electrical company, is currently recruiting an Operations Assistant to join their operations team on a permanent basis. The Operations Assistant will be responsible for playing a pivotal role in managing the daily schedules of our engineers, coordinating email bookings and optimising travel routes to minimise downtime.

Key Responsibilities for the Operations Assistant:

• Email Management: Handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally.
• Scheduling and Coordination: Allocate jobs effectively to a team of 15 mobile engineers, optimising travel routes across London using postcode knowledge.
• Communication: Liaise with engineers, clients, and other stakeholders to ensure timely updates and resolutions.
• Timetable Management: Prepare and oversee daily timetables for engineers, ensuring they are equipped for the day ahead.
• Forwarding Tasks: Direct emails or booking requests to the appropriate department or individual when necessary.
• Operational Support: Provide administrative support to the operations team, including record-keeping, reporting, and tracking job progress.
• Process Optimisation: Assist in streamlining operational processes to enhance efficiency and client satisfaction.

Skills Required for the Operations Assistant:

• Strong organisational and multitasking skills with the ability to manage a high workload.
• Previous experience within a coordination or scheduling role is desired
• Proficiency in Microsoft Office Suite and scheduling software
• Strong communication skills