Operations Assistant

Recruitment Helpline Ltd; Dereham; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Full training provided

Company events

Additional holidays after qualifying

Private medical insurance after period

Full sick pay after qualifying period

Job summary

The Operations Assistant role is based in Dereham, NR20, with a permanent, full-time contract and a salary of £27,000 per year. You will support the Operations Team by handling customer enquiries, following up after visits, preparing quotes and coordinating engineer scheduling.

We are looking for friendly, confident individuals with strong communication and organisational skills and a proactive approach to learning. Previous admin or customer service experience is advantageous.

Qualifications

• At least 1 year of customer service experience.
• At least 1 year of administrative experience.
• Excellent communications skills.
• Strong attention to detail.
• Good computer literacy.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Speaking with customers and handling enquiries.
• Following up after engineer visits.
• Preparing and sending quotes.
• Scheduling bookings and coordinating logistics.
• General operational and administrative support.

Skills

Customer service

Communication

Organisation

Positive attitude

Tools

Microsoft Office

Job description

A permanent, full-time Operations Assistant position has arisen in Dereham, Norfolk. The role supports the Operations Team within a well-established plumbing, heating and electrical company, paying £27,000 per annum.

Daily duties include speaking with customers and handling enquiries, following up after engineer visits, preparing and sending quotes, and scheduling work for engineers.

Candidates should be friendly, confident and people-focused, with strong communication and organisational skills, and the ability to manage a varied workload. Prior administrative or customer service experience would be advantageous.

The position is based at the company's Dereham office, NR20, working standard full-time hours across the week.

Job Type: Full-time, Permanent Salary: £27,000 Per Annum Location: Dereham, NR20

About the Company: Norwich's leading independent plumbing, heating and electrical company. They have a team of highly experienced engineers and tradespeople to support all of your service and maintenance needs from leak repairs to renovations.

About the Role

The company is looking for a friendly, confident and people-focused person who thrives in a busy environment and takes pride in great service. You will play a key role in supporting the Operations Team, daily tasks will include:

• Speaking with customers and handling enquires
• Following up after engineer visits
• Preparing and sending quotes
• Scheduling bookings and coordinating logistics
• General operational and administrative support

Candidate Requirements

• At least 1 years of customer service experience
• At least 1 years of administrative experience
• Excellent communications skills
• Strong attention to detail
• Good computer literacy
• A positive, proactive attitude and willingness to learn

Company Benefits

• Company events
• Additional holidays after qualifying period
• Private medical insurance after qualifying period
• Full sick pay after qualifying period
• On-site parking
• Full training given

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.