Operations Assistant

Keys Group; Dereham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Keys Group in Dereham, Norfolk, is seeking a permanent Operations Assistant to support the Operations Team. The role pays £27,000 per year and is based at the Dereham office.

Duties include speaking with customers, handling enquiries, following up after engineer visits, preparing quotes, and coordinating diaries for engineers. Requires friendly, confident and people-focused individuals with strong communication and organisational skills.

Qualifications

• At least 1 year of customer service experience.
• At least 1 year of administrative experience.
• Excellent communication skills.
• Strong attention to detail.
• Friendly, confident and people-focused.

Responsibilities

• Speak with customers and handle enquiries.
• Follow up after engineer visits.
• Prepare and send quotes.
• Schedule bookings and coordinate logistics.
• Provide general operational and administrative support.

Skills

Customer service

Administrative experience

Communication skills

Organisational skills

Job description

A permanent, full-time Operations Assistant position has arisen in Dereham, Norfolk. The role supports the Operations Team within a well-established plumbing, heating and electrical company, paying £27,000 per annum. Daily duties include speaking with customers and handling enquiries, following up after engineer visits, preparing and sending quotes, and scheduling work for engineers. Candidates should be friendly, confident and people-focused, with strong communication and organisational skills, and the ability to manage a varied workload. Prior administrative or customer service experience would be advantageous. The position is based at the company's Dereham office, NR20, working standard full-time hours across the week. The company is looking for a friendly, confident and people-focused person who thrives in a busy environment and takes pride in great service. You will play a key role in supporting the Operations Team, daily tasks will include;

• Speaking with customers and handling enquires
• Following up after engineer visits
• Preparing and sending quotes
• Scheduling bookings and coordinating logistics
• General operational and administrative support
• At least 1 years of customer service experience
• At least 1 years of administrative experience
• Excellent communications skills
• Strong attention to detail
• Good computer literacy
• A positive, proactive attitude and willingness to learn
• Norwich's leading independent plumbing, heating and electrical company. They have a team of highly experienced engineers and tradespeople to support all of your service and maintenance needs from leak repairs to renovations.