Operations Assistant

ME AND EM; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion brand in London is hiring an Operations Assistant to manage and support operational infrastructure for e-commerce and retail channels. The ideal candidate will excel in organization, communication, and detail-oriented tasks, work collaboratively across various teams, and thrive in a dynamic retail environment. This position offers a full-time contract, competitive benefits, and the opportunity to be part of a passionate team committed to excellence in luxury fashion.

Benefits

33 days annual leave

Pension Scheme

Generous Staff Discount

Employee Assistance Programme

Qualifications

• Able to prioritise, multitask, and meet deadlines.
• Experience in fashion retail, operations or logistics is a plus.
• Familiarity with ERP or stock management systems is desirable.

Responsibilities

• Maintain accurate reporting of service levels and conduct analyses.
• Conduct service checks on international shipments to prevent issues.
• Coordinate meetings and document action items.

Skills

Strong organisational and administrative skills

Mathematical literacy

Excellent attention to detail

Confident communicator

Familiar with fast-paced retail

Proficient in MS Excel

Education

High grade GCSE in Mathematics

Tools

MS Excel

Google Sheets

Job description

Job Title: Operations Assistant

Reporting to: Operations Director

Location: Head Office, White City Place, West London

Contract Type: Full time, 40 hours per week

About Us

ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

ME+EM are seeking The Operations Assistant a brand new role required as we scale, will be responsible for supporting the operational infrastructure that powers ME+EM's e-commerce and retail channels. This role requires exceptional attention to detail, a proactive mindset, and a passion for creating efficient, elegant solutions. You will work closely with the Operations (including logistics and procurement), Customer Care, Retail, Buying & Merchandising, and Finance teams to help ensure every part of our supply chain runs smoothly.

Responsibilities

Operations Assistant

• Maintain accurate reporting of carrier, returns and warehouse service levels, exception reports, costs, and losses, and carry out basic analyses where required.
• Proactively carry out service checks on international shipments to spot problems and blockages as early as possible.
• Coordinate meetings, assist with meeting preparation, and document actions.

Stock Control

• Help maintain stock accuracy of our third-party warehouse through data checks, reports, and communication with warehouse and store teams.
• Assist in the management and stock control of all consumables and packaging acrosswarehouse and in stores.
• Review supplier invoice details including volumes and pricing before submitting them for approval by the Heads of to include gift vouchers.

E-Commerce & Retail Support

• Work with parcel carrier partners to monitor shipments and promptly resolve delivery issues.
• Where orders are delivered outside of SLA, permanently lost or damaged, process and follow up claims with suppliers.
• Support new store openings, pop-ups and trunk shows by providing logistical and administrative support.

Process & Project Support

• Identify and resolve operational issues and assist in implementing strategies to increase efficiency.
• Support cross-functional projects, including system updates, operational audits, and sustainability initiatives.
• Help capture and document SOPs to ensure consistency across the business.

Skills

Essential

• Strong organisational and administrative skills.
• Mathematical literacy (high grade GCSE)
• Excellent attention to detail and accuracy.
• Confident communicator who can build effective relationships across teams.
• Comfortable working in a fast-paced, growing luxury retail environment.
• Proficient in MS Excel and Word (or Google Sheets, Docs and Slides)
• Ability to prioritise, multitask, and meet deadlines.

Desirable

• Previous exposure to omnichannel retail operations.
• Experience in fashion retail, operations or logistics.
• Familiarity with ERP or stock management systems.

Personal Attributes

• Calm, proactive, and solutions-oriented.
• Collaborative and comfortable working cross-functionally.
• Passionate about luxury fashion and operational excellence.
• Curious, adaptable, and eager to learn in a fast-growing environment.

Employee Benefits

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.