Operations and Digital Officer

Department for Levelling Up, Housing and Communities; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Government department is seeking a talented Correspondence Drafter to join their busy correspondence team. This position involves drafting high-quality replies to correspondence from Parliamentarians and managing casework to ensure timely responses. Candidates should have strong writing skills, attention to detail, and an interest in policy developments. The role is based in Bristol, Darlington, or Wolverhampton, and offers excellent opportunities for personal and professional growth.

Qualifications

• Excellent writing skills with a keen eye for detail.
• Ability to manage multiple priorities and deadlines.
• Proactive and effective time manager.

Responsibilities

• Draft timely replies to correspondence on behalf of Ministers.
• Manage casework to ensure replies sent within 20 working days.
• Accurately process and track casework via management system.
• Maintain knowledge of MHCLG policy areas.

Skills

Confident writing

Attention to detail

Time management

Policy interest

Relationship building

Tools

Office365

Case management systems

Job description

Job Summary

Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live? Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Ministry of Housing, Communities and Local Government. Citizens are at the heart of MHCLG's agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Drafter and one Operations and Digital Officer, based in Bristol, Darlington or Wolverhampton. As a Correspondence Drafter, you will handle enquiries from Parliamentarians and the public, and draft replies that will be sent either direct or on behalf of Ministers. The Operations and Digital Officer will play a vital role in managing correspondence processes, including correspondence transfers, contribution requests, No10 requests and inbox oversight, ensuring smooth and efficient workflows across the team. We have ambitions to become the best-performing and most innovative correspondence team in Government. The successful candidates will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. This will require rapid commissioning of information from policy teams and fast, tightly drafted replies. The ideal candidates will pride themselves on their writing and case management capabilities: an interest in policy development, as well as accuracy and organisation are all useful qualities. A role in correspondence is an excellent base for developing detailed knowledge of the Department's work, and for personal development and career progression.

Responsibilities

• Drafting high-quality and timely replies to correspondence from Parliamentarians and stakeholders on behalf of the Department's Ministers.
• Managing and prioritising casework so that replies to correspondence are sent within 20 working days.
• Ensuring that casework is accurately processed, and tracked via our casework management system.
• Supporting the completion of in-office tasks such as printing responses to be boxed for Ministers, scanning signed responses and opening hard copy post to ensure cases are processed in a timely manner.
• Developing and maintaining knowledge of MHCLG policy areas in order to draft accurate and detailed responses.
• The timely management of correspondence transfers, contribution requests, No10 requests and inbox oversight.

Person Specification

• Confident writers with a keen eye for detail.
• Able to strike the right tone depending on subject matter and respondent.
• Proactive and able to manage their time effectively.
• Able to manage multiple competing priorities.
• Interested in policy developments across Government, current affairs and how Parliament works.
• Confident about building positive working relationships with a wide range of teams.
• Experienced users of Office365, and willing to learn how to use our case management systems.
• Able to work Full Time and be based in one of the following locations: Bristol, Wolverhampton, Darlington.