Administrator (Operations)

Bfl Places; Wolverhampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Regular monthly pay and annual reviews

Overtime opportunities and on-call pay

Company van, tools, fuel card, mobile,

Tablet and uniform

Drinks card for beverages

Generous holiday and sick pay

Wellbeing support and private options

Pension contributions and life cover

Career development and funded training

Job summary

Bromford Flagship LiveWest is recruiting 8 Operations Administrators for fixed-term contracts of 7 months, across Wolverhampton or Chipping Sodbury locations. You will provide essential administrative and coordination support to repairs teams, handling work orders and customer communications.

The role requires highly organised, customer-focused individuals with strong IT skills and the ability to work collaboratively across multiple teams.

Qualifications

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and ability to manage competing priorities.
• Strong written and verbal communication skills.
• Collaborative approach across teams and stakeholders.
• Attention to detail and accurate record-keeping.
• Proactive, customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide essential administrative and coordination support to operational teams for repairs services.
• Act as first point of contact for emails, enquiries, notifications and calls.
• Administer work orders for internal teams and contractors.
• Maintain accurate records and review information for communications and regulatory needs.
• Coordinate with teams and contractors to monitor progress and repairs.
• Support complaint investigations and ensure commitments are delivered.
• Communicate with a wide range of stakeholders to achieve positive customer outcomes.
• Identify opportunities to improve processes and contribute to service improvement.

Skills

Organised

Customer focus

Communication

Attention to detail

Teamwork

Problem solving

Tools

Microsoft Office

Data entry systems

Job description

This is a Fixed term , Full Time vacancy.

Contract: Fixed Term Contract, 7 months
Hours: Full time, 40 hours per week
Contractual base: Wolverhampton (WV10 6TB)or Chipping Sodbury (BS37 6JX) You’ll be contracted to one office location

Help us keep customers informed and repairs on track

At Bromford Flagship, we believe everyone deserves a home that is safe, secure and warm. We're looking for organised and customer-focused Operations Administrators to provide vital coordination and administrative support across our repairs service.

This is a fast-paced and varied role where you'll work closely with colleagues, contractors and stakeholders to help ensure repairs are managed efficiently and customers receive timely updates and support. You'll play an important part in keeping operations running smoothly while helping us deliver a great customer experience.

Due to the scale of this work, we're recruiting 8 Operations Administrators to join our team across our Wolverhampton orChipping Sodbury offices.

These are 7-month fixed-term opportunities, and successful candidates will be required to start before 30th December 2026.

What you'll be doing:

You’ll provide essential administrative and coordination support to our operational teams, helping to ensure repairs are managed effectively and customer commitments are met.

Your responsibilities will include:

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

What we're looking for:

We're seeking highly organised administrators who enjoy working in a busy environment and take pride in delivering excellent customer service.

You’ll bring:

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

Qualifications and requirements:

You’ll have:

• Strong IT skills with experience using Microsoft Office applications.
• Good data entry and system administration skills, ability to pick up systems quickly.
• Experience managing information accurately and maintaining administrative processes.
• The ability to work effectively both independently and as part of a team.

At Bromford Flagship, we're customer-driven, ambitious and all-in. As an Operations Administrator, you'll play an important role in supporting the delivery of repairs services that make a real difference to our customers' lives.

This is a fantastic opportunity to gain valuable experience in a busy operational environment, working alongside a supportive team committed to delivering excellent outcomes for customers. You'll develop your coordination, communication and stakeholder management skills while contributing to work that directly impacts our homes and communities.

What we offer

• Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call
• Performance bonus linked to individual and company results
• Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform
• Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road
• Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave
• Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies
• £500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%
• Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’re Bromford Flagship LiveWest (BFL) , a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters

The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.