Customer Officer

Bfl Places; Wotton-under-Edge; Hybrid; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Occupational Health

Pension up to 10%

Employee Assistance Programme

£500 annual benefits allowance

Generous holiday allowance

CIH qualification funded

Zusammenfassung

Bromford Housing Group is seeking a Neighbourhood Coach to cover Wotton-under-Edge and surrounding areas. This field-based role combines home visits with office time to support residents, manage tenancy sign ups, and respond to low-level issues with a proactive coaching approach.

You’ll work with maintenance and lettings teams to allocate homes, balance customer expectations, and build strong community relationships.

Aufgaben

• Manage tenancy sign ups and changes
• Handle low-level anti-social behaviour
• Coaching and guidance to residents
• Build relationships with local services and stakeholders

Jobbeschreibung

Location Wotton-under-Edge and Surrounding Areas

Operational patch:Wotton-under-Edge and surrounding area (GL12 8TG)
Contract:Permanent,Full-time
Hours:37.5 per week (Monday-Friday)
Workstyle:Field-based with flexibility- a mixof homeworking,office time, and visiting customers in their homes
Other requirements:Full driving licence and access to a vehicle
Closing Date:Sunday 15 November 2026

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, low-levelanti-social behaviour and safeguarding. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as elevate any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check.You’lltravel to and from surrounding areas as required. Regular home working is available.

You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Has access to a vehicle and a full driving licence

If you’re looking for a role whereno two days are the same, where you’re trusted to work independently andmake a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship-building with action, and coaching with accountability - all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gainmeaningful work, flexibility in how you work, and the chance to grow your skills and confidencein a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Closing date: Sunday 15November 2026

By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.