Operations Administrator

2i Recruit Ltd; Godalming; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic recruitment agency is seeking an Operations Administrator to support various business functions including technical service administration and sales support. The role involves managing service requests, coordinating communication, and ensuring high customer satisfaction. Candidates should have strong organizational skills and a proactive work ethic. The position offers 30 days annual leave, onsite parking, and private healthcare after probation.

Benefits

30 days annual leave

Onsite parking

Private comprehensive healthcare (after probation)

Supportive, close-knit team

Potential for bonus payments linked to performance

Qualifications

• Ability to manage multiple tasks effectively.
• Experience with ERP systems is advantageous but not essential.
• Competence in written and verbal communication is required.

Responsibilities

• Manage service requests and coordinate communication between customers and the technical support team.
• Ensure accurate processing of service contracts and repair invoices.
• Assist with stock management, packing items for despatch, and booking couriers.

Skills

Strong organisational skills

Excellent attention to detail

Strong communication skills

Proactive and flexible approach

Confidence using MS Office (Excel, Word, Outlook)

Tools

ERP systems (e.g., SAP)

Job description

Overview

Type: Permanent

Sector: Admin & Office Support

Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers.

Company Benefits

• 30 days annual leave
• Onsite parking
• Private comprehensive healthcare (after probation)
• Supportive, close-knit team where your contributions are valued
• Potential for bonus payments linked to performance

Key Responsibilities

• Manage service requests and coordinate communication between customers and the technical support team
• Ensure accurate processing of service contracts and repair invoices within the system
• Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles
• Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting
• Record delivery notes and tracking details, keeping customers and engineers updated on service progress
• Handle enquiries related to service parts pricing, stock availability, and delivery updates
• Monitor and support the technical team with calls and emails as required
• Process customer purchase orders received by phone or email
• Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled
• Maintain and update sales trackers and records on Excel and shared systems
• Assist with stock management, packing items for despatch, and booking couriers
• Prepare and review sales quotations, tender submissions, and related documentation
• Coordinate demonstration device logistics and record keeping
• Welcome visitors and provide front-of-house support
• Handle general emails, calls, and deliveries
• Order stationery and office supplies
• Keep office and meeting rooms tidy and well-presented
• Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants
• Occasional support for finance and support for any other area, within reason.

Experience and Skills Requirements

• Strong organisational skills and the ability to manage a wide variety of tasks
• Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook)
• Experience with ERP systems (e.g., SAP) is an advantage, but not essential
• Strong communication skills, both written and verbal
• A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Would you like to discuss this job further?

Speak to our recruitment advisors: 01483 414719