Operations Administrator

Pearson Whiffin Recruitment Ltd; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Pearson Whiffin Recruitment Group is seeking an Operations Administrator in North Kent. This permanent, full-time role covers a busy building services operation, handling work orders, diaries, calls, site liaison, RAMS, isolations, invoicing and KPI reporting.

You’ll join a friendly team and contribute to smooth daily operations. Ideal candidates have solid admin experience, excellent organisational and communication skills, and a proactive, problem-solving mindset.

Qualifications

• Proven experience in scheduling and coordinating workloads.
• Strong administrative background, ideally within repairs and maintenance.
• Excellent verbal and written communication skills.
• Ability to work independently and proactively resolve issues.
• Excellent organisational skills with attention to detail.
• Good knowledge of local geography.

Responsibilities

• Raising and assigning work orders.
• Managing diaries, scheduling emergencies and booking work in.
• Dealing with inbound and outbound calls from residents and clients.
• Liaising with site contacts.
• Producing RAMS.
• Organising isolations for relevant works.
• Handling invoicing tasks
• Running KPI reports.

Skills

Strong administrative background

Scheduling and coordinating workloads

Independent issue resolution

Thick skin with vulnerable people

Organised scheduling

Knowledge of local geography

Attention to detail

Verbal and written communication

Customer service skills

Teamwork with initiative

Job description

Operations Administrator

North Kent

Monday to Friday 8:30 – 17.00pm(1hr lunch)

Permanent - full time role

A fantastic opportunity for an Operations Administrator has arisen for someone to join a well-established company, who operate within the Building Services sector. This role is super varied so if you are organised, love being busy and have a willingness to learn then carry on reading!

Duties for this busy Operations Administrator role include:

• Raising and assigning work orders.
• Managing diaries, scheduling emergencies and booking work in.
• Dealing with inbound and outbound calls from residents and the clients.
• Liaising with site contacts.
• Producing RAMS.
• Organising isolations for relevant works.
• Handling Invoicing tasks
• Running KPI reports.

To be successful for this role, you must have/be:

• Strong administrative background, ideally within a repairs and maintenance setting.
• Proven experience in scheduling and coordinating workloads.
• Confident in independently resolving issues as they arise.
• A thick skin, with an awareness of the challenges in dealing with vulnerable people.
• Super organised with the ability to pre-empt any scheduling issues.
• Good knowledge of local geography.
• A meticulous attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
• Able to work collaboratively in a team yet use initiative.

As an Operations Administrator for this role, you will benefit from great training and development opportunities with a view to progress!

You will be working within a fun and friendly team for a company who really invest in their workforce andlove people who want to learn, and they will move quickly, so if you have the relevant experience,