Operations & Admin Specialist — Warehouse & Customer Care

Hiring People; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tuff-Trek is seeking an enthusiastic Operations & Administration Assistant to join our team. This role blends administration, customer service and practical warehouse tasks in a busy, varied environment.

You’ll support orders from placement to delivery, manage stock, coordinate couriers and help prep for exhibitions and events. Experience in admin or warehousing is helpful; enthusiasm and reliability are key.

Qualifications

• Administration, customer service or warehouse experience preferred.
• Experience with CRM/ERP systems such as Cin7 is a plus.
• Willingness to learn and adapt in a varied role.

Responsibilities

• Answering customer calls and emails.
• Processing customer orders and preparing paperwork.
• Booking couriers and arranging deliveries.
• Raising purchase orders and communicating with suppliers.
• Receiving and checking incoming stock.
• Updating customer, order and stock information on our systems.
• Picking and packing customer orders.
• Preparing orders for courier, pallet delivery or collection.
• Helping customers when they collect from us.
• Supporting warranties and returns.
• Keeping the warehouse organised, tidy and efficient.
• Helping prepare equipment for exhibitions, shows and events.
• Supporting the wider Tuff-Trek team wherever needed.

Skills

Organised

Reliable

Customer service

Proactive

Computer literacy

Tools

Cin7

Job description

Tuff-Trek is seeking an enthusiastic Operations & Administration Assistant to join our team. This role blends administration, customer service and practical warehouse tasks in a busy, varied environment.

You’ll support orders from placement to delivery, manage stock, coordinate couriers and help prep for exhibitions and events. Experience in admin or warehousing is helpful; enthusiasm and reliability are key.