Operations & Admin Coordinator - Digitising Team

ctrg; Preston; On-site; GBP 18,000 - 21,000; Full time

Job summary

ctrg limited is recruiting for a Work Coordinator / Admin role in Preston, PR2 9ZD. The position involves distributing logo requests to the Digitising Team, processing urgent items, and ensuring smooth order processing with strong communication.

You will maintain KPI records, SOPs, and training matrices, support both Digitising and Customer Service teams, and liaise with internal stakeholders to keep operations efficient and on schedule.

Qualifications

• Good communication skills (verbal and written)
• Good telephone manner
• Clear spoken and written English
• Attention to detail

Responsibilities

• Distribute logo requests to Digitising Team and allocate to the right team member
• Process urgent requests to avoid delays
• Identify duplicates and take appropriate action
• Identify and escalate customer complaints to Team Leader
• Proactively contact internal customers to speed order processing
• Provide admin support to Digitising and Customer Service teams
• Ensure KPI data are recorded promptly
• Lead 5S and quality inspections and plan actions
• Maintain SOPs and training matrix and keep data up to date
• Maintain daily and monthly Digitising reports
• Foster good relationships with internal stakeholders for smooth communication

Tools

MS Word

Excel

Outlook

Wilcom embroidery

Job description

ctrg limited is recruiting for a Work Coordinator / Admin role in Preston, PR2 9ZD. The position involves distributing logo requests to the Digitising Team, processing urgent items, and ensuring smooth order processing with strong communication.

You will maintain KPI records, SOPs, and training matrices, support both Digitising and Customer Service teams, and liaise with internal stakeholders to keep operations efficient and on schedule.