Work Coordinator / Admin

ctrg; Preston; On-site; GBP 18,000 - 21,000; Full time

Job summary

ctrg limited is recruiting for a Work Coordinator / Admin role in Preston, PR2 9ZD. The position involves distributing logo requests to the Digitising Team, processing urgent items, and ensuring smooth order processing with strong communication.

You will maintain KPI records, SOPs, and training matrices, support both Digitising and Customer Service teams, and liaise with internal stakeholders to keep operations efficient and on schedule.

Qualifications

• Good communication skills (verbal and written)
• Good telephone manner
• Clear spoken and written English
• Attention to detail

Responsibilities

• Distribute logo requests to Digitising Team and allocate to the right team member
• Process urgent requests to avoid delays
• Identify duplicates and take appropriate action
• Identify and escalate customer complaints to Team Leader
• Proactively contact internal customers to speed order processing
• Provide admin support to Digitising and Customer Service teams
• Ensure KPI data are recorded promptly
• Lead 5S and quality inspections and plan actions
• Maintain SOPs and training matrix and keep data up to date
• Maintain daily and monthly Digitising reports
• Foster good relationships with internal stakeholders for smooth communication

Tools

MS Word

Excel

Outlook

Wilcom embroidery

Job description

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info

• £13.45 per hour
• Weekly Pay
• Monday - Friday Days

Responsibilities

• Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.
• Process urgent requests where these would be missed systemically.
• Identify any duplicate requests or emails and take relevant action
• Identify and elevate any customer complaints to Team Leader
• Proactively contact internal customers to reduce delays with order processing
• Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.
• Ensure the operation key performance indicators (KPI's) are recorded promptly.
• Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.
• Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.
• Develop good working relationships with internal stakeholders to ensure good two way communication
• Maintain all Digitising daily and monthly reports

Knowledge & Experience

• Good communication skills (verbal and written) and problem solving skills
• Good telephone manner
• Good verbal and written English
• Proficient with MS word, excel and outlook
• Wilcom embroidery software training will be provided
• Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy