Work Coordinator / Admin

ctrg; Lancashire; On-site; GBP 15,000 - 21,000; Full time

Job summary

ctrg in Preston is hiring for a Work Coordinator / Admin role based at Preston PR2 9ZD. You will distribute logo requests to the Digitising Team, assess and allocate tasks, and process urgent requests to avoid delays.

You will provide admin support to Digitising and Customer Service, ensure KPI data is recorded, and help maintain SOPs and training matrices with attention to detail.

Qualifications

• Good communication skills (verbal and written) and problem solving skills
• Good telephone manner
• Good verbal and written English
• Proficient with MS word, excel and outlook
• Wilcom embroidery software training will be provided
• Attention to detail

Responsibilities

• Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.
• Process urgent requests where these would be missed systemically.
• Identify any duplicate requests or emails and take relevant action
• Identify and escalate any customer complaints to Team Leader
• Proactively contact internal customers to reduce delays with order processing
• Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.
• Ensure the operation key performance indicators (KPI's) are recorded promptly.
• Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.
• Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.
• Develop good working relationships with internal stakeholders to ensure good two way communication
• Maintain all Digitising daily and monthly reports

Skills

Communication

Problem solving

Telephone manner

English (written & spoken)

MS Word

MS Excel

MS Outlook

Wilcom embroidery software

Attention to detail

Tools

MS Word

MS Excel

MS Outlook

Wilcom embroidery software

Job description

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info:

13.45 per hour
Weekly Pay
Monday - Friday Days

Responsibilities:

• Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.
• Process urgent requests where these would be missed systemically.
• Identify any duplicate requests or emails and take relevant action
• Identify and escalate any customer complaints to Team Leader
• Proactively contact internal customers to reduce delays with order processing
• Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.
• Ensure the operation key performance indicators (KPI's) are recorded promptly.
• Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.
• Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date.
• Develop good working relationships with internal stakeholders to ensure good two way communication
• Maintain all Digitising daily and monthly reports

Knowledge & Experience:

• Good communication skills (verbal and written) and problem solving skills
• Good telephone manner
• Good verbal and written English
• Proficient with MS word, excel and outlook
• Wilcom embroidery software training will be provided
• Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy.