Operations Coordinator

Portfolio; Winchester; On-site; GBP 27,000 - 39,000; Full time

Job summary

Portfolio is seeking an Operations Coordinator to join our fast-paced team in Winchester. You will provide vital support to clients, log interactions in the CRM, and coordinate across departments to ensure service excellence.

The role requires strong communication skills, attention to detail, and the ability to work under pressure. Experience in coordinating roles and familiarity with ERP systems are advantageous.

Qualifications

• Proven experience in a coordinator role.
• Familiarity with ERP systems.
• Strong communication skills, both written and verbal.
• Analytical skills to interpret data.
• Ability to work under pressure with attention to detail.

Responsibilities

• Be the main inter-department coordinator to meet customer needs.
• Provide accurate information about our services and understand customer needs.
• Log interactions, update customer records, and track service requests in the CRM.
• Analyse customer data to identify trends and drive service improvements.
• Collaborate with internal teams to resolve complex queries and escalate when needed.
• Maintain a professional and courteous demeanor, building strong client relationships.

Skills

Coordination experience

Strong communication

Analytical skills

Customer-focused

Under pressure

Tools

CRM system

ERP systems

Job description

We are seeking a dedicated and professional Operations Coordinator to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within a Coordinating role will be advantageous.

Duties

• Be the main inter-department coordinator to ensure Customer needs are met.
• Provide accurate information regarding our services, ensuring customer needs are fully understood.
• Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
• Analyse customer data to identify trends or issues, contributing to continuous service improvement.
• Collaborate with internal teams to resolve complex queries and elevate issues when necessary.
• Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.

Experience

• Proven experience in a coordinator role
• Familiarity with ERP systems.
• Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
• Analytical skills to interpret data and identify actionable insights.
• Ability to work effectively under pressure whilst maintaining attention to detail