Operational Team Manager | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Folkestone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent healthcare organization in England is seeking an Operational Team Manager to join their South Kent Coast Mental Health service. This role offers an exciting opportunity for individuals with a nursing or social work background to step into management. You will oversee the team’s performance and operational delivery, ensuring compliance with quality standards and fostering a positive team culture. The ideal candidate should have strong team management skills and a valid UK driving license.

Qualifications

• Must hold a full, valid UK driving license and have access to a vehicle.
• Experience in team management and operational delivery in healthcare.
• Ability to work collaboratively within a multidisciplinary team.

Responsibilities

• Accountable for the team’s performance and operational delivery.
• Responsible for strategic management of targets and performance.
• Engagement of the full Multi-Disciplinary Team.

Skills

Team management

Strategic management

Data analysis

Driving license

Education

Registered Nurse, Social Worker or Occupational Therapist

Job description

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

A position has arisen for an Operational Team Manager within our South Kent Coast Mental Health Together Plus service.

This is an excellent opportunity for a Registered Nurse, Social Worker or Occupational Therapist seeking to take their first step into a management role.

As Operational Manager you would be required to work collaboratively with the Clinical Leaders and Service Manager in being accountable for the team's performance and operational delivery of safe and effective care.

You will be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management, which includes staff management such as 1-2-1s, appraisals, wellbeing, sickness, absences, e-rostering, governance and financial management.

You will be fully supported in this role through regular 1-2-1s with the Service Manager and by the wider Senior Management Team.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

• To assure all services meet the required local and national targets and standards in relation to quality, performance governance, workforce planning and finance.
• To uphold the Trust Values, through developing a positive team “can do” attitude and culture through role modelling and setting out team expectation.
• To be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management which includes staff management such as wellbeing, sickness, absences, e-rostering, governance and financial management.
• To ensure engagement of the full Multi-Disciplinary Team.
• Monitoring and analysis of data
• Provision of Managerial Supervision and Appraisal.
• To have joint responsibility for CQC expectations and deliver this through ensuring team standards are reviewed against any CQC action plan that aims to improve service delivery and consistency in care.
• To work collaboratively with Lead Clinician and Lead Nurse to ensure the highest standards of practice and service delivery.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.

Take a look at our Community Nursing Video

Please refer to attached job description and person specification for full details of the roles and responsibilities for this role.

At Kent and Medway Mental Health Trust, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

This advert closes on Thursday 4 Dec 2025