Operational Support Officer

Brook Street; Weymouth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free parking on site

Job summary

The Brook Street team is recruiting an Operational Support Officer / Usher Admin for The Law Courts in Weymouth. This temporary, ongoing role until 31 July 2027 offers 37 hours per week, 8:30am–5:00pm, with basic DBS and on-site parking.

You will handle office tasks, assist with virtual court ushering, and support day-to-day court operations while developing IT and administrative skills in a justice environment.

Qualifications

• Previous customer service experience.
• Basic IT knowledge and confidence with computers.
• Familiarity with Microsoft Office.
• Good attention to detail and accuracy.
• Strong organisational and multitasking skills.
• Clear communication and professional manner.
• Willingness to learn and follow procedures.
• Ability to work under supervision in an office environment.

Responsibilities

• Provide general administrative support to the court team.
• Process magistrates' court documentation, mainly traffic court matters.
• Handle and process court documents using computer-based systems.
• Update and maintain records with accurate information.
• Support virtual court sessions by performing ushering duties.
• Assist with smooth running of virtual hearings and direct court users.
• Follow established processes to complete work efficiently.
• Support the wider team with day-to-day tasks.

Skills

Customer service experience

Basic IT knowledge

Microsoft Office proficiency

Attention to detail

Organisational skills

Effective communication

Willingness to learn

Ability to follow procedures

Tools

Microsoft Office

Job description

Operational Support Officer / Usher Admin

Location: The Law Courts, Westwey Road, Weymouth, Dorset, DT4 8BS
Pay Rate: £12.86 per hour
Contract: Temporary, ongoing until the end of July 2027
Working Hours: 37 hours per week, Monday to Friday
Working Pattern: 8:30am - 5:00pm
Start Date: ASAP
DBS Requirement: Basic DBS
Parking: Free parking available on site

Are you organised, proactive and looking for an opportunity to develop your administrative skills within the justice system?

Our client is currently recruiting an Operational Support Officer / Usher Admin to join their friendly team at The Law Courts in Weymouth.

This is a varied temporary opportunity, running until the end of July 2027, offering a combination of general administrative responsibilities and virtual court ushering duties.

You will play an important part in supporting the smooth day-to-day running of court services, helping ensure administrative processes are completed accurately and virtual court sessions run efficiently.

Full computer-based training will be provided, making this an excellent opportunity for someone with previous customer service experience and basic IT skills who is keen to learn.

What you'll be doing:

• Providing general administrative support to the court team.
• Processing magistrates' court documentation, primarily relating to traffic court matters.
• Handling and processing court documents accurately using computer-based systems.
• Updating and maintaining records and ensuring information is recorded correctly.
• Supporting virtual court sessions by undertaking ushering duties.
• Assisting with the smooth running of virtual hearings and helping ensure court users are directed and supported appropriately.
• Following established processes and procedures to ensure work is completed efficiently.
• Supporting the wider team with day-to-day operational and administrative tasks.

What you'll bring:

• Previous customer service experience, with the ability to communicate professionally and confidently.
• Basic IT knowledge and confidence using computers.
• Familiarity with Microsoft Office and the ability to learn new computer systems.
• Good attention to detail and accuracy when processing information.
• Strong organisational skills and the ability to manage a variety of administrative tasks.
• Confident communication skills and the ability to support court users professionally.
• A positive attitude and willingness to learn, with the ability to follow instructions and procedures.
• The flexibility to undertake a mixture of administrative and virtual court ushering responsibilities.

Working arrangements:

• 37 hours per week, Monday to Friday.
• Working hours: 8:30am - 5:00pm.
• Predominantly office-based at The Law Courts, Weymouth.
• One day out of five will involve supporting virtual courts.
• Free parking is available on site.

Additional information:

A Basic DBS check will be required as part of the onboarding process.

This is a temporary ongoing assignment until 31st July 2027.

Start date: ASAP.

If you have strong customer service skills, basic IT knowledge and enjoy a varied role where no two days need to be the same, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.