Admin Officer

Brook Street; Bradford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/spou

Disability Confident Leader

Job summary

Brook Street in Bradford BD1 is seeking an Administrative Officer to support hearings and case management. The role is 37 hours per week, Monday to Friday, with flexibility, and pays £12.86 per hour.

You will check vacancy and hearing details, prepare for hearings, provide face-to-face, phone and written support, and help users navigate complex processes with clear, accurate information. This replacement position follows a resignation and requires calm under pressure, organisation, and a

Qualifications

• Strong admin skills with emphasis on accuracy and security.
• Clear communication across face-to-face, phone and written formats.
• Ability to follow policies and procedures, including complaints handling.
• Professional, helpful approach when assisting users with complex needs.

Responsibilities

• Check and maintain vacancy/hearing details for accuracy and currency.
• Prepare for, facilitate, and conclude hearings with admin support.
• Provide face-to-face, telephone, and written support and signpost users to help.
• Assist users with complex needs by sharing clear, consistent information.
• Follow complaints policies and update records to prevent escalation.
• Process work per SOPs to meet performance targets and standards.
• Handle case files with accurate data entry and secure information handling.
• Assist with listing and scheduling to optimise judicial time.
• Provide diary coordination and local administrative tasks.
• Support enforcement procedures, including basic financial reports.

Skills

Administration

Communication

Policy compliance

Customer service

Organization

Job description

Administrative Officer
Location: Bradford BD1 1JA

Hours - 37 hours Mon - Fri - 9.00am to 5.00pm (can be flexible)

Pay rate - £12.86 per hour

If you're organised, calm under pressure, and genuinely enjoy helping people navigate complex processes, this is a brilliant opportunity to support the effective running of hearings in Bradford. Our client is hiring for a reputed client, offering a role at the heart of justice-where your attention to detail and clear communication really matter.

What you'll be doing:

• Check and maintain vacancy/hearing details to ensure information is correct, not generic or outdated


• Carry out administrative tasks to prepare for, facilitate, and conclude hearings


• Provide face-to-face, telephone (incoming and outbound), and correspondence support-signposting users to the right help where needed


• Support users with specific (and potentially complex) needs by providing clear, consistent information to help them participate in justice effectively


• Follow complaints policies and procedures, responding promptly to prevent escalation and updating records as required


• Process work in line with standard operating procedures to meet performance targets and maintain service standards


• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols


• Assist with listing and scheduling, helping ensure efficient use of judicial time and responsiveness to urgent matters


• Provide judicial business support such as diary coordination and local administrative tasks


• Support enforcement procedures, including financial assessments, assisting fine collection, and producing basic statistical/financial reports

What you'll bring:

• Strong administration skills with a real focus on accuracy and security


• Confident communication skills across multiple formats-face to face, by phone, and in writing


• Ability to follow policies and procedures, including complaints handling


• A professional, helpful approach when working with users who may have complex needs


• Organisation and responsiveness to help keep hearings and schedules moving smoothly

Additional information:

• This position is to cover a replacement worker following a resignation.

This role is for a replacement worker for Sehrish Jamil who has resigned her post here

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.