Admin Officer

Brook Street; Luton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Luton is seeking an Administrative Officer (AO) for Operational Support in Courts & Tribunals. The role is fully office-based at 7 George Street, LU1 2AA, with a 37-hour week and an immediate start.

You will prepare court papers, manage records, respond to enquiries, and support front-of-house activities. No prior experience is required; focus is on attitude, willingness to learn, accuracy, and teamwork within a busy public service environment.

Qualifications

• Five GCSEs (A*-C) or equivalent.
• Confident communication with the public, including at the front desk.
• Willingness to learn, demonstrate initiative and adaptability.
• Careful and accurate working style with ability to follow guidance.
• Strong teamwork in a busy office environment.
• Readiness to work a full 9-5, office-based schedule.

Responsibilities

• Prepare court/tribunal papers and files for hearings and meetings.
• Produce standard court/tribunal documents and correspondence using provided guidelines.
• Maintain and update records on in-house systems (data input).
• Carry out day-to-day administration such as photocopying, filing, post opening and dispatch.
• Answer phone calls and support with enquiries.
• Support the organisation of meeting rooms and training/group activities (agendas, joining instructions, handouts).
• Provide counter/front-of-house support and speak with members of the public in a polite, professional way.

Skills

Public communication

Initiative & adaptability

Attention to detail

Teamwork

Office hours 9-5

Education

GCSEs (5 A*-C)

Job description

Administrative Officer (AO) - Operational Support (Courts & Tribunals)
Location: 7 George Street, Luton, Bedfordshire, LU1 2AA
Pay rate (AWR): £12.86 per hour
Working pattern: 37 hours per week (9:00-5:00), fully office-based
Start date: ASAP
Assignment length: Until 31/03/27 (extension potential: Yes)

If you're looking for a role where your organisation, confidence and customer focus genuinely matter, this is a great opportunity to support the smooth running of Courts and Tribunals in Luton. No prior experience is required-what you bring is the right attitude, keenness to learn, and the ability to work accurately within a team.

What you'll be doing:

• Prepare papers and files for court/tribunal hearings and meetings
• Produce standard court/tribunal documents and correspondence using provided guidelines
• Maintain and update records on in-house systems (data input)
• Carry out day-to-day administration such as photocopying, filing, post opening and dispatch
• Answer phone calls and support with enquiries
• Support the organisation of meeting rooms and training/group activities (agendas, joining instructions, handouts etc.)
• Provide counter/front-of-house support and speak with members of the public in a polite, professional way

What you'll bring:

• 5 GCSEs (grade A*-C or equivalent)
• Confidence communicating with the public, including at counter (face-to-face)
• Initiative and adaptability-willing to learn, try, and improve your approach
• A careful, accurate working style-able to follow guidance and complete tasks to a quality standard
• Strong teamwork-comfortable working with regular management support and within a busy office environment
• Readiness to work in a fully office-based, 9-5 schedule

Additional information:

• Enhanced security clearance (required)
• Parking available: no

If you're keen to start ASAP and want to build a stable career in public service, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.