Operational Support Officer

Brook Street; London Borough of Newham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/sp</

Gold Defence Employer Recognition/Sche

Job summary

Brook Street in London is seeking an Operational Support (Court Usher/admin officer) to welcome court users and support daily hearings. This office-based role involves preparing rooms, handling post and admin tasks, and ensuring smooth court operations with professional and compassionate communication.

You'll manage forms, organise hearing bundles, and assist with stationery runs while responding calmly to unexpected situations.

Qualifications

• Strong communication skills for face-to-face and telephone.
• Respectful approach when dealing with a wide range of people under stress.
• Ability to follow procedures and adapt quickly when things change.
• Confidence using computers for office tasks and data entry.
• Basic numeracy and attention to detail for forms and checks.
• Team mindset and willingness to support colleagues.

Responsibilities

• Welcoming court users including public, judiciary, juries, solicitors and police.
• Preparing court/hearing rooms and clearing rooms at day end.
• Managing admin around hearings and informing parties of changes.
• Assisting with filing and delivering bundles to judiciary and clerks.
• Completing forms and drafting straightforward acknowledgements and warrants.
• Handling post, sorting, and dispatching to relevant offices.
• Supporting stock, stationery, and hearing-related equipment.
• Answering standard telephone enquiries and passing messages.
• Responding professionally to unexpected situations with sensitivity.

Skills

Communication

Professional conduct

Procedures adherence

Computer literacy

Numeracy

Team player

Improvement mindset

Job description

Operational Support (Court Usher/admin officer)

Location: London (SE1 6AZ)

Salary: £13.36 per hour | Hours: 37 hours per week | Working pattern: Office-based

Additional information:

• You may be asked to work flexibly at other courthouses and local HMCTS offices on an ad hoc basis

What you'll be doing:

• Welcoming court users including members of the public, judiciary, juries, solicitors/barristers, and police or external agencies
• Preparing court/hearing rooms, getting suites ready for proceedings, and clearing rooms at the end of the day
• Managing practical admin around hearings: calling people into rooms in priority order and keeping parties informed of changes
• Assisting with the smooth flow of court work by collecting/delivering files and hearing bundles to judiciary and clerks
• Completing forms and drafting straightforward acknowledgements, confirmations, orders, warrants and receipts
• Handling post: opening, sorting, distributing, and dispatching, including collecting/delivering to relevant offices
• Supporting stock and facilities for hearings, including checking forms/stationery and assisting with stationery runs
• Operating common office/court equipment and completing hearing-related recording tasks as required
• Answering standard telephone enquiries and passing messages to the right people
• Being ready to respond professionally to unexpected situations-remaining sensitive and respectful with people who may be vulnerable or under stress

What you'll bring:

• Strong communication skills and the confidence to provide clear information face-to-face and by telephone
• A respectful, fair approach when dealing with a wide range of people, often in stressful circumstances
• An ability to follow established procedures-and adapt quickly when things change
• Confidence using computers at the level needed for the role
• Basic numeracy/attention to detail for forms, checks, and straightforward administrative work
• A team mindset: willing to support colleagues and take on different tasks when needed
• An interest in continuous improvement-raising concerns constructively and helping to improve working practices

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.