Admin Officer

Brook Street; Cambridge; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

Brook Street in Cambridge is hiring an Admin Officer for a front-facing courtroom role at Cambridge Crown Court. You will support hearings, manage data entry and provide professional customer service in person, on the phone and in writing.

The role involves jury-related tasks, listing support, and compliance with procedures, with an Enhanced DBS as part of on-boarding checks.

Formación

• Excellent communication, with confidence and professionalism in a courtroom environment.
• Strong interpersonal skills and an organised approach to admin duties.
• The ability to remain calm under pressure and communicate effectively with stakeholders.
• A careful, compliance-minded attitude when handling case files and information.
• Initiative—helping ensure operations run smoothly, efficiently and safely.

Responsabilidades

• Be present in the courtroom—helping set up proceedings, liaising with stakeholders and supporting hearing management.
• Assist with jury-related activity including selection, deferral, reassignment and attendance tracking.
• Prepare for and facilitate hearings by completing administrative tasks end to end, including data entry and secure information handling.
• Provide clear, consistent customer service by signposting/supporting users via face-to-face, telephone and correspondence.
• Follow complaints policies and procedures, responding promptly and updating systems as required.
• Support listing and scheduling to ensure efficient use of judicial time and adherence to listing policies.
• Help with enforcement support tasks such as financial assessments, fine collection support, and producing basic statistical/financial reports.
• Contribute to health & safety activities (facility checks, issue logging, and PEEPs) under guidance.

Conocimientos

Communication

Interpersonal skills

Organised

Calm under pressure

Compliance-minded

Initiative

Descripción del empleo

Location: Cambridge Crown Court, CB1 1BT

Working Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay rate: £12.86 per hour

Are you at your best when things are busy, you're supporting people face-to-face, and you can keep accurate records without losing the human touch? Our Client is hiring for an Admin Officer in Cambridge, this is a front-facing courtroom role with a strong administrative backbone-ideal if you enjoy variety and want to contribute to the smooth running of hearings.

What you'll be doing:

• Be present in the courtroom-helping set up proceedings, liaising with stakeholders and supporting hearing management
• Assist with jury-related activity including selection, deferral, reassignment and attendance tracking
• Prepare for and facilitate hearings by completing administrative tasks end to end, including data entry and secure information handling
• Provide clear, consistent customer service by signposting/supporting users via face-to-face, telephone (incoming/outbound) and correspondence
• Follow complaints policies and procedures, responding promptly and updating systems as required
• Support listing and scheduling to ensure efficient use of judicial time and adherence to listing policies
• Help with enforcement support tasks such as financial assessments, fine collection support, and producing basic statistical/financial reports
• Contribute to health & safety activities (e.g., facility checks, issue logging, and PEEPs), under guidance

What you'll bring:

• Excellent communication, with confidence and professionalism in a courtroom environment
• Strong interpersonal skills and an organised approach to admin duties
• The ability to remain calm under pressure and communicate effectively with stakeholders
• A careful, compliance-minded attitude when handling case files and information
• Initiative-helping ensure operations run smoothly, efficiently and safely

Additional information:

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

If you're confident, organised and ready to bring order and clarity to a fast-moving environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.