Operational Efficiency Manager - Field Sales Talent

SumUp Inc.; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial solutions company in London is seeking an Operational Efficiency Manager to optimize the hiring and onboarding process for sales talent. This role involves defining success metrics and ensuring alignment across multiple teams. Ideal candidates bring strong program management experience and thrive in dynamic environments. The company offers competitive benefits including generous time off and health coverage.

Benefits

Generous time off

Health cover including dental and optical

Retirement scheme with matching contributions

Life insurance

Sabbatical after 3 years of service

Referral bonus

Qualifications

• Experience leading complex, multi-stakeholder programs.
• Comfortable with data analysis and translating insights into performance.
• Thrives in high-growth, high-velocity environments.

Responsibilities

• Own and optimise the full hiring funnel from marketing to onboarding.
• Define success metrics and establish KPIs.
• Map and redesign the hiring-to-onboarding process.

Skills

Program management experience

Analytical acumen

Ability to influence without authority

Experience in sales operations

Capability to map processes

Job description

Operational Efficiency Manager - Field Sales Talent

London, England, United Kingdom · Project Management

About SumUp

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

You’ll join our Sales Enablement function — the engine that drives the performance, scale, and efficiency of our Field Sales organisation across Europe. This team ensures every sales representative is equipped, supported, and ready to deliver results from day one.

We’re looking for an Operational Efficiency Manager to own the coordination and performance of our sales volume hiring and onboarding funnel from performance marketing to candidate hiring through to first sale readiness. You will be expected to ensure alignment, visibility, and accountability across the full journey through collaboration with all taskforce owners.

You’ll act as the connective tissue between Performance Marketing, People, Training, and Operational teams. You will be responsible for identifying bottlenecks, working to ensure data integrity, process consistency and optimisation between stages, and driving cross-functional initiatives that improve growth and conversion rates along this value stream.

You will be the champion of this value stream across the company, boosting both scale and velocity of our field sales representatives.

Own and optimise the full hiring funnel — from performance marketing and talent acquisition to training & onboarding and first-sale readiness — ensuring accountability across all taskforce owners

Define success metrics and governance: establish KPIs & SLAs that drive alignment and accountability across stakeholders. Review cadences that make progress transparent and measurable across the entire funnel

Map, redesign, and scale the hiring-to-onboarding process by identifying bottlenecks and leading improvement initiatives that shorten ramp-up times and boost conversion rates

Integrate systems and data: partner with IT and Analytics teams to unify fragmented reporting and deliver real-time visibility of funnel health

Drive alignment and accountability: create the rhythm, cadence, and forums that keep cross-functional stakeholders focused on shared targets and outcomes

You’ll Be Great for This Role If

You have program management experience, having led complex, multi-stakeholder programs and are comfortable influencing without direct authority

You have worked in a role which combines strategy and operations (sales manager, revenue operations specialist, sales operations, analytics, etc.) and are equally comfortable mapping processes, defining KPIs, and ensuring delivery

You have strong analytical acumen and can translate data into performance insights that drive measurable impact

You thrive in high-growth, high-velocity environments, bringing calm structure and clarity amid ambiguity

You have a mature and confident presence, capable of gaining trust and buy-in from senior leaders across multiple domains

You’ve operated in or alongside Talent Acquisition, Revenue Operations, Enablement, or Field Sales environments where outcomes are driven by process integrity and data visibility

Why You Should Join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp’s future success

🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves

🏥 Health matters: Vitality health cover, including optical and dental

🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta

💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)

🛡 Peace of mind: life insurance from MetLife for 2× your salary

🌴 Break4me: 1-month sabbatical after 3 years of service

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

At SumUp, we’re on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we’re just getting started.

We’re a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging.

SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.