Operational Effectiveness Manager - People Advisory 12 month secondment

HSBC; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution is looking for an Operational Effectiveness Manager for a 12-month secondment role based in Leeds or other locations on a hybrid basis. The ideal candidate will have experience in Employee Relations, good communication skills, and analytical abilities to enhance the People Advisory service.

Benefits

Professional development opportunities

Generous benefits package

Diversity and inclusion initiatives

Qualifications

• Experience as a People Advisor or Employee Relations specialist handling sensitive issues.
• Good communication skills to convey complex information clearly.
• Curiosity and critical thinking skills in ambiguous situations.
• Ability to prioritize and make decisions effectively.
• Skills in building collaborative relationships with stakeholders.

Responsibilities

• Undertake case assessment and allocations for the UK People Advisory Team.
• Support simplification activities and collaborate with stakeholders.
• Update and recertify HR Direct articles.
• Integrate operational activities for the UK People Advisory Team.
• Support capability development activities for People Advisors.

Skills

Employee Relations expertise

Verbal and written communication

Analytical skills

Prioritization and planning

Relationship building

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently working through an exciting transformation, moving from separate HR Advisory and Employee Relations Teams into one complete People Advisory service. This role will be a key component in our drive to simplify to amplify, leveraging data insights to aide our pivot to an aligned, proactive People Advisory service focused on providing an enhanced customer experience.

We are seeking individuals to join this team in the role of Operational Effectiveness Manager – People Advisory 12 month secondment.

The role holder will be part of the Operational Effectiveness Hub and will provide valuable support to the People Advisory Team in the UK, enabling the team to provide timely, high quality and customer focused advice and guidance. Primary focus will be on work allocation, simplification and updating HR Direct content including SOP’s and procedures. The role spans the whole of the UK (i.e. RFB and NRFB) across all businesses, functions and entities.

Your responsibilities will include:

• Undertake all case assessment and allocations for the UK People Advisory Team. Ensuring cases are allocated promptly to the right PA colleagues, with the right capacity and skillset.
• Supporting simplification activity across the People Advisory Hubs, collaborating with key stakeholders and supporting change initiatives that will help to pivot to a more proactive service.
• Undertake content updates, recertifications and feedback on the 200+ HR Direct articles supported by UK People Advisory.
• Supporting the integration of all operational activities for the UK PA team, including case management, allocations and service excellence. Being part of the team effort to support all operational activity for the UK People Advisory Team.
• Supporting capability and knowledge development activities for People Advisors, including identifying themes and intervention opportunities through case assessment and allocations.

To be successful in this role you should meet the following requirements:

• Be an experienced People Advisor / Employee Relations specialist, with experience of managing sensitive of people issues, using tact and discretion. Experience of undertaking work assessment and allocations would be desirable.
• Good verbal and written communication skills with the ability to convey complex information clearly and concisely. The Ability to influence to ensure delivery of business goals.
• Analytical skills. A curious mindset and ability to think critically about problems, often in times of ambiguity. The ability to identify opportunities to simplify processes and procedures for efficient service delivery. Experience of using data to support ideas and gain buy in.
• Strong prioritising, planning and decision‑making skills.
• The ability to build and maintain collaborative and trusting relationships with stakeholders. The capability to influence decision making.

Role can be based in Leeds, St Albans, Chester or Birmingham on a hybrid basis. Other locations may also be considered.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this: SuccessFactors Learning: Item Details for CV and Interview skills Classes

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail] Telephone: [phone]